At Toast, our mission is simple: help build restaurants everyone loves. We partner with restaurateurs to create the technology that powers unforgettable hospitality, from the first guest interaction to the last dish served.
Our platform is purpose-built for restaurants, by people who understand restaurants. That means helping operators across the UK, from independent cafés in Shoreditch to multi-site groups across London, adapt to change, run confidently, and focus on what matters most: creating experiences guests return for again and again.
We design tools that make running and growing a restaurant simpler, smarter, and more scalable. Our goal is to enable teams to deliver exceptional hospitality while building businesses that thrive in their local communities.
A day in the life (Responsibilities)
We are looking for a Senior Product Designer to be our foundational design presence in the UK. You won't just be 'localizing' features; you will be the primary advocate for the UK and London restaurant ecosystem. Your mission is to decode the unique operational challenges of British hospitality and translate them into world-class product experiences that feel native, not imported.
In this role, you will:
- Partner closely with product, engineering, and research to deeply understand our users and translate that understanding into thoughtful, intuitive product experiences.
- Design end-to-end workflows across responsive web and native mobile, delivering clear wireframes, flows, prototypes, and design specs that guide product development.
- Simplify complex, scaled operator workflows so restaurants can manage menus, locations, and configurations with clarity, consistency, and confidence.
- Contribute to the evolution of AI-driven tools that help operators make better, faster decisions.
- Apply systems thinking to design and evolve platform-level experiences, including multi-location management, restaurant configuration, and menu management, ensuring they scale coherently across product lines and support how restaurants actually operate.
- Partner closely with the Design System team to ensure consistency and long-term extensibility.
- Participate in design critiques and reviews, giving and receiving feedback that strengthens the quality of the work.
- Support qualitative and quantitative research activities, translating insights into actionable product improvements.
- Collaborate with localization and international teams to ensure designs are culturally appropriate and adaptable across different languages and regions.
- Advocate for customer-centered design, elevating user needs and helping maintain a high bar of craft across the team.
What you'll need to thrive (Requirements)
- Experience designing holistic, end-to-end product experiences—comfortable moving from broad journeys to detailed interactions.
- Ability to thrive in a fast-paced environment, proactively seeking clarity and adapting as responsibilities evolve.
- Designing at a systems level with comfort contributing to and shaping design systems, identifying reusable patterns, influencing standards, and collaborating with partners to balance product-specific needs with platform-wide scalability.
- Fluency in user-centered design methods and enough research literacy to ground design decisions in insights and data.
- Strong interpersonal and collaboration skills; able to build trust and influence partners across disciplines.
- Enduring sense of curiosity with a desire to continuously learn and evolve.
- Advanced proficiency in Figma and other prototyping or design collaboration tools.
- Passion for creating intuitive, delightful experiences that feel native across platforms and regions.
What will help you stand out (Nonessential Skills/Nice to Haves)
- Your collaborative style inspires others to the point where people ask to work with you and your expertise and confidence have others seeking out your informed perspective.
- You’re passionate about maintaining a healthy work-life balance by scoping, setting expectations and maintaining your boundaries.
- You have a growth mindset - you see challenges as opportunities, believe feedback is a gift and can speak confidently about failures & what you learned from them.
#LI-HYBRID
#BI-Hybrid
This is a hybrid role requiring in-office collaboration two days per week in our London office, as well as customer visits.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
