Senior Product Manager Front-end Experience

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Product Manager Front-end Experience
Overview
The Payment Gateway Front End and Experience Team is looking for an experienced Senior Product Leader to help drive and own our customer experience strategy forward by consistently innovating and solving complex, ambiguous problems. The ideal candidate is passionate about the end-to-end customer journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset with a strong bias for action.
This role is for a senior product manager who will strategically align and lead cross-functional teams such as Engineering, Regional Product, UX/Design, Client Delivery & Governance to deliver truly differentiated, scalable front-end products. The role is positioned to drive big and bold new ideas forward by combining creative thought leadership with intentional innovation and industry best practices.
Role
The successful candidate's primary responsibilities will be to:• Own the multi-year strategic vision and lead all key activities to drive roadmap execution of products, linking it to a quantifiable, executive-level product scorecard for monitoring and optimization of performance and business.• Own the end-to-end Product Management cycle for complex design challenges, feature development, strategic Go-to-Market (GTM) plans, including financial modeling and revenue generation targets.• Resolve ambiguity, assess, define, and prioritize product enhancements, and coordinate with Engineering and business sponsors on work status, ensuring the team Move Fast on what matters most.• Actively engage in new innovation initiatives, data resources, and capability assessment with a futuristic lens, ensuring we build scalable solutions that address future market needs.• Bring voice-of-the-customer metrics and qualitative insights to life in a way that will inspire and drive organizational change and continuous iteration.• Continuously learn and adapt product enhancements based on customer needs, market trends, and competitive opportunities, prioritizing what matters for maximum impact.• Provide executive-level oversight and strategic engagement for launch, in-market testing, and global roll-out, acting as the ultimate owner of the outcome.
All About You• Customer-Obsessed and Strategic: Strong focus on delivering exponential customer value and experienced in building and nurturing high-value customer and partner relationships.• Leadership and Ownership: Demonstrate drive for results and a desire to succeed, follow through on commitments, and push self and others to deliver exceptional results (Move Fast / Own the outcome).• Cross-Functional Leader: Be a successful thought partner and leader with strong experience in Product Management/Development, expertly utilizing data and building self-service, platform-level user experiences.• Intentional Collaboration: Lead and influence internal cross-functional teams to drive alignment on product strategy, built, testing, and commercialization, ensuring the team Grows Together and works as one unit.• Strategic Roadmap Ownership: Define, own, and drive the product roadmap, clearly communicating trade-offs, and continuously monitoring KPIs for alignment with the big picture.
Skills & experience• Product development and management experience required, with significant experience in a Senior PM role or equivalent scope.• Proven track record in building complex, high-traffic B2B/B2C front-end products and applications that have driven measurable business value.• Experience leading technical discussions with engineering teams regarding API design, platform architecture, and scalability.• Expert experience and aptitude for product Go-to-Market (GTM) strategy, managing high-stakes dependencies in a cross-functional matrix environment; and performing rigorous final impact assessment.• Exceptional written and verbal communication, collaboration, and executive presence skills. Ability to influence senior leadership and diverse stakeholder groups.• Solid technical foundation with the ability to dive into details, ask challenging questions, and understand technical trade-offs.
Why Join Us?• Be part of a modernization journey shaping the future of Mastercard Merchant Cloud.• Work in a fast-paced, collaborative environment with significant autonomy.• Drive impactful user experiences for global customers.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.