Senior Product Manager, Printer Routing and Configuration

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
The restaurant industry is experiencing a significant transformation, with technology becoming increasingly crucial in determining a restaurant's success. Printers are the artery by which orders turn into food. As part of Square's F&B Service team, you'll have the opportunity to revolutionize how restaurants interact with critical printer infrastructure and systems, optimizing for easy configuration and troubleshooting.
We're looking for a Senior Product Manager to lead the strategy and execution of Printer Routing and Configuration, one of Square' top priorities. In this role, you'll shape how sellers get started, operate, and troubleshoot printers. You'll work closely with Engineering and Design to deliver a best-in-class, intuitive printer experience that allows sellers to print what they want, where they want, and when they want.
You Will

• Own and drive the vision, strategy, and execution for the printer configuration team
• Work closely with restaurant owners and operators to deeply understand their processes, problems, and use cases across the complexity spectrum
• Lead the development of scalable, enterprise-grade features that help restaurants manage complex restaurant operations across multiple channels
• Collaborate with teams across Square (Product Marketing, Hardware, Customer Support, Account Management) to ensure our solutions are well-designed and well-supported
• Drive alignment across multiple stakeholder teams and influence product direction at the executive level
• Use data and customer insights to make informed product decisions and measure success

You Have

• Experience: 8+ years of product management experience with demonstrated success in building complex enterprise software products.
• Vision: You've successfully developed and executed product strategies that have transformed how businesses operate at scale. You can articulate a compelling long-term vision while breaking it down into actionable milestones.
• Technical Leadership: You have experience leading complex technical initiatives involving multiple stakeholders and system integrations. You can understand and navigate technical architecture to make informed trade-off decisions.
• Customer Empathy: You have a proven ability to deeply understand customer needs and translate complex requirements into elegant solutions. You've shaped product direction based on both qualitative feedback and quantitative data.
• Data-Driven Decision Making: You have strong analytical skills and experience using metrics to drive product decisions and measure success. You can create and execute measurement strategies for new products and features.
• Results: You have a track record of shipping impactful products that drive measurable business outcomes. You're able to identify and execute on the highest-impact opportunities.
• Stakeholder Management: You excel at influencing and aligning diverse groups, including executive leadership. You can build consensus across teams and drive decisions forward.
• Communication: You're an outstanding communicator who can distill complex topics into clear, compelling narratives for different audiences.

Even Better

• Experience working with restaurant technology or point of sale systems
• Understanding of 3rd party hardware, including Printers
• Experience with enterprise software development and scaling products for large organizations
• MBA or advanced degree

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$198,000 - $297,000 USD
Zone B:
$188,100 - $282,100 USD
Zone C:
$178,200 - $267,400 USD
Zone D:
$168,300 - $252,500 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.