Senior Sales Manager - Travel Industry

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 6 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including La Dame de Pic (French cuisine, 2*Michelin Star), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dinning, afternoon tea & bar).

Key Activities:
 

Generate Travel Industry Revenue

• Manage designated markets, striving to achieve all key financial metrics and management business objectives

• Travel to cities within market to see clients, to various Four Seasons corporate events, to tradeshows, and to hotels and resorts to conduct site inspections and Fam trip

• Ensure Quarterly Action Plan is in place to support business objectives of the Hotel for their assigned markets.

• Develop and maintain strong business relationships with Travel Industry and Real estate agencies by understanding their needs and goals and aligning them to the Hotel.

• Develop individual accounts using information provided by sources such as, but not limited to, WSO, Front Office, regular guests, media, industry contacts and market intelligence

• Identify and execute educational opportunities for Travel Industry advisors

• Research new market opportunities and develop strategies to penetrate organisations likely to produce business for the hotels

• Promote Advisor ID/PP advisors to grow revenues to targeted agents and increase PP agency revenues

• Entertain potential and existing clients in market as appropriate and within an assigned budget, including weekends, as and when required or appropriate

• Lead communications with the global WSO network to ensure that all Account Directors are aware of key updates and needs of the Hotel.

• Provide strong visibility of the Sales team and the Hotel’s weekly and monthly meetings

• Work with the Director of Sales and Director of Revenue to ensure relevant and timely promotions are developed and implemented for key markets and accounts.

• Remain updated with current knowledge of competitor’s products and promotions.

Conduct webinars, sales presentations, Fam trips and site inspections, and solicit new business

• Create meaningful connections with customers and hotel sales managers

• Identify and execute educational opportunities for Travel Industry advisors and Real estate agencies agents

• Conduct site experiences at our hotels when on property, to generate revenues and strengthen relationships

• Participate in FS Corporate sales events and tradeshows

• Keep up to date with all relevant operational updates at each hotel to support promoting the hotels within the market

• Assist with ad-hoc presenting to Travel Industry contacts within the market to support hotels overall targets

• Respond to any changes in the department as dictated by the needs of the industry, company or hotel

Administrative Responsibilities

• Manage account profiles and activities

• Log and maintain up-to-date Golden Sales & Catering records.

• Submit expense reports, pre and post trip reports on timely basis

• Handle all incoming correspondence by accounts/clients

• Communicate closely with DOS and office staff to contribute positively to create a motivated and highly productive sales team

• Ensure compliance with the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety

• Compile and maintain up-to-date Golden S&C records

• Maintain up-to-date records of account base performance and regularly review and forecast

• Research and compile accurate and appropriate mailing lists and e-mail databases

• Prepare and report on statistics useful to our sales efforts including nationality, guest origin, booking sources, etc.

• Organise and participate in familiarisation tours as required

Technical Skills and Knowledge:

• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Teams

• Proficient in Golden Sales & Catering system (Salesforce)

• Knowledge and professional use of social media as a tool to support business development

Just some of the benefits Four Seasons Hotel Tower Bridge employees enjoy:

• Compensation package includes salary, hotel service charge & annual incentive bonus plan

• Excellent Training and Career Development opportunities

• Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service.

• Free meals at Pepys while on duty including fruits, coffee/tea and fizzy drinks available throughout the day

• Up to 2 paid Wellness days per year!

• Holiday entitlement increases with years of service up to 33 days off

• Free Life Insurance while on duty.

• Bupa Dental and MediCash plan available.

• Opportunities to build a successful career with global potential

• Season Ticket Loan & cycle to work scheme

• Free Uniform dry cleaning available

• Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.

• Access to Wagestream– a salary advance benefit

• Employee Recognition Programmes

• &many, many more surprises to discover!