Senior ServiceNow Engineer, VP

About this role

Join BlackRock as a ServiceNow Developer, Aladdin Engineering VP in Edinburgh, UK! This is an outstanding opportunity to build and influence the future of BlackRock's ServiceNow capabilities. You will engage with a committed team to compose, invent, and implement sophisticated ServiceNow solutions 
that meet our business needs. Your work will ensure detailed integration with other systems, uphold guidelines, and provide mentorship to our development teams.
Business Overview
The Service Platform and Observability (SPO) team supports and manages production environments across BlackRock, including subsidiaries and clients of BlackRock Solutions. Our scope includes key ServiceNow modules, batch orchestrators, and data transfer services that are critical to business operations.
Key Responsibilities

• Design, configure, and maintain ServiceNow components including catalogues, workflows, forms, business rules, and UI elements.
• Collaborate with architects to enhance ServiceNow solution architecture and ensure alignment with enterprise standards.
• Provide guidance on platform design and development, including scripting, technical documentation writing, reporting, and automation.
• Support integration with third-party systems and ensure compliance with governance and change control processes.
• Coordinate development and construction activities within programs, maintaining plans and policies for the platform.
• Drive cost transparency in ServiceNow improvements and ensure successful business value tracking.
• Support, develop, configure, test, implement, and detail ServiceNow solutions, working closely with business, third-party development partners, and IT teams.
• Stay informed on ServiceNow updates and emerging technologies to continuously improve platform capabilities.
• Partner with internal teams and external vendors to deliver high-quality solutions that meet business needs.

Additional Responsibilities

• Provide application support for ServiceNow, performing daily operational tasks.
• Review ticket queues, address initial analysis, resolve incidents/issues, and conduct root cause analysis.
• Ensure compliance with process standards and ServiceNow guidelines.
• Run incident tickets and queries within agreed service levels, advancing when vital.
• Organise the ServiceNow system by assigning groups, adjusting CMS settings, optimising workflows, updating business rules, configuring UI actions, establishing UI policies, managing ACLs, maintaining the dictionary, and categorising catalogue items.
• Configure fields, forms, views, email notifications, roles, and access controls.
• Demonstrate sound knowledge of ServiceNow integration with third-party systems/applications and participate in meetings to identify outstanding use cases.
• Exhibit solution composing, development task management, quality assurance, and release management.
• Work directly with internal and external clients to develop solutions, handle updates, and lead configuration changes/requests.

Skills / Experience Required

• Degree or equivalent experience in Computer Science, Technology, Engineering, or a related field.
• Extensive knowledge and hands-on experience with ServiceNow, particularly ITSM modules and experience with development lifecycle methodologies.
• Solid understanding of ITIL practices and development lifecycle methodologies.
• Proficiency in scripting languages such as JavaScript, or HTML.
• ServiceNow System Administrator certification (or equivalent experience); Implementation 
• Specialist and Application Developer certifications are a plus.
• Experience working in a client-focused Global IT services environment.
• Strong problem-solving skills and a collaborative approach to solution development.
• Superb communication and interpersonal skills, with the ability to work across global teams.
• ServiceNow Implementation Specialist and Application Developer qualifications are desired but not crucial.
• Good analytical skills structured and methodical approach, and highly organised.
• Ability to take initiative, identify work requirements, and coordinate, facilitate, or perform the work.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.