PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
PolyAI is looking for a Senior Social Media & Communications Manager to own how we show up externally and internally. You’ll run our social channels, help shape the corporate narrative, elevate our leaders’ voices, and make sure our employees feel connected and informed. You’ll turn launches, customer moments, and category news into owned, earned, and paid social that lands.
You'll sit inside Comms and work closely with PR, Brand and Content, and Product Marketing. This is a strategic role for someone who can set a communications roadmap and execute it, speaking fluently to both the enterprise buyer and the developer who builds on PolyAI.
You're a builder
You don’t wait on an agency to do the work. You build and run your own engine, using AI agents and automations to draft, version, repurpose, schedule, and report at a pace that scales beyond one person. The people who thrive here are AI-fluent, biased toward shipping, and spend their time on ideas that break through rather than tasks that can be automated away.
What you'll do
- Own PolyAI's social media strategy and day-to-day execution: earned, owned, and paid, across external and internal audiences
- Drive a consistent corporate narrative, ensuring everything we publish sounds unmistakably like PolyAI
- Partner with PR to elevate executive social and thought leadership presence
- Build and run an employee advocacy program that extends our reach through the people who know us best
- Partner with Brand and Content to create & adapt video, design, and editorial for social
- Run social listening and community engagement, with a real-time monitoring and response capability
- Report on what's working: share of voice, coverage quality, social reach and engagement, and contribution to top of funnel
- Track and build a customer advocacy program, surfacing customer stories and amplifying advocates across channels
- Partner with senior leadership on company-wide internal communications initiatives, keeping employees up-to-date and engaged on our values and execution
What success looks like
- PolyAI's communications are consistent, high-quality, and always on, no dark calendars, no off-brand moments
- Our corporate narrative is sharp and lands clearly with enterprise buyers, analysts, and the press
- Launch and milestone moments generate coverage and engagement that compound over time
- Executive and employee programs add measurable reach and credibility
- Communications contributes visibly to category leadership and top-of-funnel pipeline
- AI fluency means your output scales well beyond a single headcount
What you bring
- 7+ years in corporate communications, with experience spanning social, PR, and executive or internal comms
- Hands-on experience at a B2B technology company, ideally a best-in-class scale-up
- Strong social-native writing, with a feel for voice and platform differences
- Comfort with enterprise buyers as the primary audience, with developer or technical audience experience a plus
- Demonstrated track record of managing communications programs end-to-end, not just executing against a brief
- Fluency with modern comms, social, listening, and scheduling tooling, and genuine eagerness to build AI into your workflow
- A bias toward action and shipping, with the taste to keep quality high at speed
Experience with executive social, employee advocacy, video-first social, or community building is a plus.
We hire for what you can do, not where you learned to do it. If you've operated at this level without holding this exact title, apply.
💰 Participation in the company’s employee share options plan
🏝 Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays
🏡 Flexible working from home policy
🌎 Work from outside of the UK for up to 6 months each year
🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge
🧡 Enhanced parental leave
🚲 Bike2Work scheme
📚 Annual learning and development allowance
🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs
🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:
Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
