Investigate and resolve customer issues, collaborate with support and development teams, perform Windows crash dump analysis, and develop prototype fixes in C++.
About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
We are looking for a dynamic software engineer to join our Windows Fast-Track team. This role involves working closely with our support teams to investigate customer cases that they need to escalate, and experts in our Windows development teams. The successful candidate will have a passion for solving complex and challenging technical problems along with good collaboration and communication skills.
What You Will Do
- Investigation of customer issues.
- Collaboration between support and development teams.
- Working with customers to resolve issues.
- Develop and test prototype fixes in C++.
- Windows crash dump analysis.
- Co-ordinate production of Maintenance and Special Releases when software fixes are required to address customer issues.
Skills and attributes for success
- To succeed in this role you’ll be passionate about providing Sophos customers an excellent experience. You’ll take pride in understanding complex issues and identifying pragmatic workarounds and where necessary code fixes to resolve issues quickly. You’ll feel at home within an Agile team with its open communications, pair programming, commitment to quality and focus on getting things “done, done”.
What You Will Bring
- You'll be comfortable using tools such as WinDbg, SysInternals suite, Windows SDK/WDK, Windows Performance Toolkit, Wireshark, Microsoft Message Analyzer.
- Knowledge of a wide range of Windows operating systems.
- Analytical with an eye for detail, a natural problem solver with a continuous improvement ethos.
- Good communication skills.
- Desirable: experience with Windows drivers and kernel programming.
Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
Top Skills
C++
Microsoft Message Analyzer
Sysinternals
Windbg
Windows Performance Toolkit
Windows Sdk
Wireshark
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