Senior Specialist, Technical Product Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Technical Product Manager

Overview
• Do you have a passion for startups, Fintech, product innovation and emerging technology?
• Are you compelled to win and wish you could work in an environment that has the nimbleness of a startup and works with Fintechs and Enablers globally?
• Are you eager to support the development of new services to Fintech and Enablers?
• Are you excited to build and run the engine delivering services to our partners?
As fintech continues to be a fast-growing customer segment for MA, the global Digital Transformation team drives Mastercard’s position as partner of choice for fintech companies and focuses on opportunities for growth with the segment and on how Mastercard enables the fintech segment overall.
The Global Fintech Acceleration team is accountable for managing and growing Mastercard’s global Fintech programs. Among these, the Engage program (see www.mastercard.com/engage) is focused on scaling deployment of Mastercard product and services by relying on a network of qualified partners. Through Engage, Mastercard identifies, qualifies, and serves a network of tech and fintech partners that help Mastercard’s customers deploy new value proposition to market. We are establishing sustainable collaboration models with partners so that they become a major distribution channel for our Mastercard services.
More specifically, the Engage Program Management team is responsible for building, expanding, enriching and running the Engage program. This namely includes identifying and delivering services and benefits to partners, partner onboarding flows, onboarding of additional products and solutions in the program and operating the program.
We are now seeking a Senior Specialist to maintain and run the Engage online ecosystem, in close interaction with the Engage business development team, Engage product and market stakeholders globally, and with the platform supplier.
The ideal candidate is a Technical Product Manager obsessed in offering the best customer experience.
Role
• Responsible for the development and the maintenance of the Engage online ecosystem, a Software-as-a-Service platform that includes the partner portal, the public directory and the public solutions marketplace.
• Develop and maintain the Engage platform, with a strong focus on the efficiency of the event-based workflows and the platform relational database management system.
• Manage the development of the new features of the platform. Build the business requirements, define the user interface and the user experience, targeting the best customer experience.
• Support the maintenance and the development of the connectivity of the Engage platform to other internal and external platforms (including SalesForce.Com), identifying and defining the communication layer, using APIs and other connectors available in the platform.
• Manage the development and operations of new program benefits for fintech partners, building the process flow and platform logic allowing the benefits to scale. This includes interactions with the legal, marketing, communications and Franchise divisions of Mastercard.
• Become the subject matter expert for the Engage platform, offering second level support to any partner and internal stakeholder.
• Project manage the development of the Engage platform, maintain the roadmap and list of tasks, and help the team to prioritize expansion opportunities.
• Ensure cross-functional collaboration of all teams involved in the program (products, regions, marketing, legal, communications).
• Build training documentation for team members and users of the Engage platform.
• Deliver key metrics and KPIs. Monitor and report Engage activities on a regular basis to all involved parties, adapting the communication to the audience (from project team to senior management).
All About You
• Ability to translate business needs into UX, UI and platform requirements.
• Experience in managing event-driven IT systems.
• Strong and demonstrated knowledge of RESTful principles.
• Ability to work with platform-native connectors.
• Experience in platform authentication & authorization.
• Ability to write and maintain technical documentation.
• Affinity for Fintech and innovation, with sense of urgency.
• Passion for giving support and guiding global business partners, internally and externally – show demonstrated experience.
• High sense of data accuracy and exactitude in running qualitative processes.
• Experience in analysis of operational data to support business decisions and proven process management experience – inclusive of process design and system optimization.
• Demonstrated experience in managing a project management tool, like Monday.com, is a plus.
• Demonstrated strong self-awareness, open to different approaches and ideas and open to challenging status quo to drive new business initiatives. Self-motivated, thrives in the ambiguity that comes with a lean and agile team at the forefront of an evolving space.
• Proactively able to identify opportunities and develop strategies to take advantage of these opportunities.
• Results driven, solutions and customer focused, with strong business acumen and sense of urgency.
• Excellent communication, management, interpersonal and leadership skills.
• Solid understanding of the payments industry is a plus.
• Experience in managing a partner program and working with SalesForce.com is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.