Senior Staff Software Engineer - Impact - Central AI

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
ServiceNow Impact is transforming how organisations accelerate value and achieve digital transformation success. This isn't just another product-it's a strategic platform that combines AI, analytics, and human expertise to deliver measurable business outcomes. By joining the Impact team, candidates will:

• Shape the Future of Digital Transformation
  Build solutions that empower global enterprises to make smarter, data-driven decisions and realise value faster.
• Innovate with Cutting-Edge Technology
  Leverage AI, machine learning, and automation to deliver proactive insights, preventative controls, and personalised recommendations.
• Deliver Real-World Impact
  Help customers optimise platform health, track KPIs, and achieve their business goals through prescriptive guidance and premium support.
• Collaborate with Experts
  Work alongside a passionate team of engineers, designers, and strategists who are redefining customer success.
• Create Meaningful Experiences
  Design visually compelling, intuitive digital journeys that make complex processes simple and impactful.

Joining the Impact team means building technology that matters-technology that accelerates ROI for customers and sets new standards for enterprise value delivery.
Job Description
What you get to do in this role:

• Design and lead development of AI-driven solutions that deliver measurable business impact, from automation and insights to intelligent customer experiences.
• Build high-quality, scalable, and reusable systems with a focus on AI integration, applying best practices in architecture, testing, CI/CD, and performance at scale.
• Partner with product owners and cross-functional leaders to shape technical strategy, translating complex business challenges into AI-powered solutions that drive efficiency, innovation, and measurable results.
• Drive the end-to-end AI lifecycle: data collection, model integration, monitoring, and continuous improvement, at both the product and platform level.
• Explore and evaluate emerging AI frameworks, LLMs, and automation tools, prototyping innovative solutions and guiding adoption across teams.
• Serve as a technical leader and mentor, promoting knowledge-sharing, AI literacy, and responsible adoption of AI practices across engineering teams.
• Influence and define architectural standards, ensuring alignment with long-term business and technology strategy.

Qualifications
To be successful in this role you have:

• Deep expertise in leveraging AI to drive business and operational impact, with a proven ability to integrate AI into large-scale systems, workflows, and customer experiences.
• 10+ years of experience with Java or a similar OO language, including architecting and delivering complex, high-performance systems.
• Advanced proficiency in JavaScript and modern web frameworks (React, Angular, Vue), with a focus on intelligent, componentized solutions.
• Strong command of data structures, algorithms, design patterns, and large-scale system design.
• Experience with cloud platforms and AI services, with the ability to assess trade-offs and architect solutions that scale.
• Demonstrated ability to lead multiple complex projects with material technical risk, driving impact across teams and organizations.
• Strong leadership and communication skills, with the ability to influence technical direction and mentor engineers at all levels.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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