Senior Technical Business Analyst – AI & Loss Adjusting Transformation

Redefine delivery in loss adjusting platforms by using AI as the default way of working across analysis, design, and implementation. 
Focus: speed, technical depth, and hands-on execution across claims, billing, and payment flows. 
Hands-on role combining: 
•    AI-driven analysis & specification 
•    Deep technical system analysis (incl. legacy VB6/VB98) 

AI-First Analysis & Build 

• Use AI (e.g. Claude Sonnet) to generate: 
• User stories 
• Acceptance criteria 
• Functional specs 
• UI mockups 
• Most work is executed through AI (manual approaches are exception) 
• Accelerate analysis, specification generation, and delivery workflows using AI-assisted processes 

Technical System Analysis 

• Analyse complex claims & loss adjusting systems 
• Backend analysis including SQL, stored procedures, data mapping and impact assessments 
• Support production issue analysis, operational stability, and root cause investigations 
• Produce implementation-ready technical documentation for both technical and non-technical stakeholders 

Loss Adjusting Flows 

• Work across: 
• FNOL 
• Triage & assignment 
• Field adjusting 
• Billing & invoicing 
• Trust & payment handling 
• Settlement 

AI-Generated UI + Code 

• Generate UI mockups using AI 
• Translate mockups into working Angular code using AI 
• Independently validate and refine production-ready Angular output 
• Support scalable reusable component-based front-end architecture 

Delivery Execution 

• Work directly with engineers 
• Ensure outputs are immediately buildable 
• Work closely with Product Owners, business stakeholders, and developers across the delivery lifecycle 
• Support sprint planning, backlog refinement, and Agile delivery workflows 

Essential:

• Experience in loss adjusting / complex claims environments (real process exposure) 

• Proven ability to generate and refine Angular code using AI

• Strong technical analysis capability (backend + database level)

• Experience with legacy system (VB6/VB96)

• Proven hands-on use of AI to generate:

  • Requirements
  • Specifications
  • UI mock-ups

Desirable:

• AI is used as a primary working method 
• Strong technical + domain depth (not a traditional BA) 
• Moves from problem → AI-generated output → implementation 
• Focus on speed, clarity, and execution 
• Experience collaborating with globally distributed teams across UK, Canada, Australia, and Europe

Technical Skills

• AI-assisted analysis & specification (Claude Sonnet / similar) 

• Loss adjusting & claims platforms 

• Legacy VB6/VB98 systems 

• SQL & backend analysis 

• Angular (AI-generated reusable component architecture) 

• UI/UX (AI-generated workflows & mock-ups) 

• Azure DevOps 

• SQL Server Management Studio 

• SQL Profiler 

• Visual Studio Code 

• Git & Git Actions 

• Data mapping & impact assessment 

• Stored procedure analysis 

We are Crawford & Company; the world’s largest publicly listed independent provider of claims management solutions. With a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, we are guided by our mission to restore and enhance lives, businesses and communities. We’re people taking care of people. From large-scale catastrophic losses to short-term workers compensation claims, Crawford & Company offers total solutions that help our clients’ policyholders resume their lives and work. 

Our 9,000+ employees hail from more than 70 countries and speak dozens of languages, but all of Crawford’s service lines work together in unison for our clients. We call ourselves One Crawford. Through many specialised services in 700 offices around the world, One Crawford enhances our ability to deliver total claims management solutions to our clients.  

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. 

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements: 

• Consciousness  
• Capability 
• Culture 

We welcome applications from all candidates, no matter their background.  So, what are you waiting for?  Apply today, we’re looking forward to your application.