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Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.
This is an exciting opportunity to be part of the regional CTO department which is tasked with maintaining and enhancing our Avaloq software and products. As the Senior Technical Business Analyst and Team Lead for Digital Channels Region International, your role is to steer and coordinate the team's activities. You will identify the amount of effort required for new features. You will also develop and implement digital solutions for our customers. Part of the role will also be to act as stream lead on customer projects. Additionally, you will be oversee your team's to fulfilments of their KPIs and take care of the people management tasks.
- Work with internal stakeholders to implement change in daily processes which enhance and streamline Digital services to improve customer satisfaction ratings.
- Maintain positive relationships with network and clients, ensuring proficient delivery of all services in line with the agreed service level agreements.
- Assume the role of senior point of contact for escalations involving the Digital team.
- Coordinate your project team to deliver the agreed scope and support developers by outlining customers' requirements.
- Develop your team through inspiring guidance, foster a culture of openness and excellence for cross-functional and interregional collaboration, plus build a promising talent pipeline.
- Be a role model and an agent for change to drive the implementation of strategic efficiency, growth initiatives, transformation and business development while achieving financial targets.
- A solid track record working in technical role with the ability to think strategically, be process-oriented, analyze issues and understand complex situations
- Proven managerial or team lead experience in a global organization and multicultural environment
- Knowledge of Digital Banking
- Effective communication skills and the ability to work with technical and non-technical stakeholders
It would be a real bonus if you have:
- Avaloq solutions know-how or Avaloq ACCP certification
- University degree or equivalent qualification and/or operational experience of web and mobile banking products (Development of iOS Mobile apps and Android apps)
- Experience with Angular and Typescript
- Proficient with Jenkins pipelines, Artifactory, Docker, OpenShift and Kubernetes
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
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