At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewThe Services Offer Management team is a part of Motorola's Global Services segment responsible for the strategy, creation, and maintenance of Motorola Solutions's Managed, Support & Professional services offerings across all our portfolios. These individuals who are located globally are tasked with growing Motorola's business by creating services that go along with the Company's products to create solutions.
Job Description
We are looking for an energetic, self-starting, proactive leader who will work to understand the trends in the the fixed video security & access control market and identify opportunities where new services can be complementary to our products.
Responsibilities:
- This individual will collaborate with various internal stakeholders including product teams, sales, marketing, and operations to define the vision and strategy for new service offers
- They will partner with different teams across the corporation to enable the new service offers including pricing, orderability, execution, financial trackability, and invoicing
- A big element of the role is working with customers, both channel partners and end-users of our products, to understand the market needs and available opportunities for the company
- The role reports to the Director of Offer Management responsible for all service offers in video and software businesses, ~2B revenue
- Develop and execute strategies to increase the value of Managed, Support & Professional services sold for Motorola Solutions
- Work closely with sales teams to identify opportunities to upsell/cross-sell services
- Collaborate with internal departments such as finance, operations, and customer support to ensure smooth delivery of services
- Analyze data on service usage and trends to inform product development and go-to-market strategies
- Conduct competitive analysis and market research to stay abreast of industry trends and emerging technologies
- Manage relationships with key partners and vendors related to services offerings
- Track and report on key performance indicators (KPIs) related to services revenue and profitability
- Provide regular updates and insights to senior management on the state of the services business.
Basic Requirements
- Must have a Bachelor's degree or higher in business or a technical discipline such as engineering or computer science, MBA is preferred
- Minimum of 3+ years of Services relevant work experience, preferably in product management or marketing within a technology or telecommunications industry
- Proven track record of successfully launching new products or services
- Strong analytical and problem-solving skills with ability to synthesize complex information into actionable insights
- Excellent written and verbal communication skills with ability to articulate ideas clearly and persuasively at all organizational levels
- Ability to collaborate effectively with cross-functional teams and stakeholders
- Highly organized and detail-oriented with ability to manage multiple projects simultaneously
- Strong project management skills with ability to prioritize tasks and meet deadlines
- Ability to travel up to 25% of the time.
- Must have a Bachelor's degree or higher in business or a technical discipline such as engineering or computer science, MBA is preferred
- Must have 3+ years of Services Product Management experience
In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:
Competitive salary and bonus schemes.
Two weeks additional pay per year (holiday bonus).
25 days holiday entitlement + bank holidays.
Attractive defined contribution pension scheme.
Employee stock purchase plan.
Life assurance.
Enhanced maternity and paternity pay.
Career development support and wide ranging learning opportunities.
Employee health and wellbeing support EAP, wellbeing guidance etc.
Carbon neutral initiatives/goals.
Corporate social responsibility initiatives including support for volunteering days.
Well known companies discount scheme.
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Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanYesCompanyMotorola Solutions UK Limited
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
