As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Get To Know Us:
SS&C is leading the way. We continue to look for today's and tomorrow’s brightest talent, those who embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals who value collaboration, accountability, and innovation, to name a few.
Next Gen Cloud Operations Manager
Locations: UK remote and occasional travel to London
The Opportunity
We are seeking a highly motivated, hands-on Cloud Operations Manager to lead and optimise our cloud infrastructure and operations. This role involves managing a small team of cloud engineers and SREs, ensuring system reliability, performance, and security across our multi-cloud environments. This role is pivotal in bridging the gap between development and operations, ensuring our systems are robust, automated, and continuously improving. You will be supporting our Next Gen Cloud Native Intelligent Automation business, which enables us to deliver RPA and cloud RPA capabilities.
What You Will Get To Do:
Team Leadership & Development
- Lead, mentor, and grow a high-performing team of cloud engineers and SREs.
- Foster a culture of ownership, continuous learning, and operational excellence.
- Drive career development and performance management for team members.
Operations, Reliability & Performance
- Oversee daily operations of cloud environments (AWS preferred).
- Implement and maintain monitoring, alerting, and automation frameworks.
- Ensure compliance with security, governance, and cost management policies.
- Collaborate with development and architecture teams to optimise infrastructure.
- Own the availability, latency, performance, and capacity of critical services.
- Help define and monitor SLAs, SLOs, and SLIs to ensure service reliability.
- Lead incident response and postmortem processes, driving root cause analysis and long-term fixes.
Automation & Tooling
- Champion automation to reduce toil and improve system reliability.
- Oversee the development and maintenance of internal observability, tools and platforms.
- Collaborate with engineering and DevOps teams to embed reliability into the software development lifecycle.
Collaboration & Strategy
- Partner with product, engineering, DevOps and Customer Support teams to align on priorities and roadmaps.
- Contribute to the strategic direction of infrastructure and reliability initiatives.
- Advocate for best practices in observability, CI/CD, and infrastructure as code.
What You Will Bring:
- Proven experience managing or as an SRE, DevOps team lead, providing performance feedback and goals,
- Hands-on experience as a DevOps engineer/cloud platform engineer on AWS and container orchestration with Kubernetes.
- Experience providing on-call support and doing triage on problems.
- Experience with FinOps or cloud cost management tools.
- Strong understanding of ITIL processes, security compliance, and incident management.
- Proficiency in monitoring, alerting, and incident management tools (Prometheus, Grafana, PagerDuty).
- Solid understanding of networking, distributed systems, and performance tuning.
Preferred Qualifications
- Experience in a high-scale, high-availability SaaS environment.
- Familiarity with security and compliance in cloud-native environments.
Why You Will Love It Here!
- Your Future: Professional Development Reimbursement, including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the well-being of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
