Software Engineer II, Application Owner Support & SRE, Agency Securities Finance

Job Description
Play a key role in ensuring both system reliability and application ownership at one of the world's most iconic and largest financial institutions.
As an Associate in Application Owner Support & Site Reliability Engineering at JPMorgan Chase within ASF Technology, you will have a blended role, equally focused on application ownership and site reliability engineering. You will leverage technology and software engineering best practices to solve business problems, ensure system reliability, and maintain application health. You will ensure applications comply with internal policies, regulatory requirements, and audit standards.
Job responsibilities

• Execute small to medium projects independently, and collaborate with cross-functional teams to deliver larger initiatives.
• Analyze, triage, and resolve incidents, including violations from defined policies, working with stakeholders to ensure timely root cause analysis and resolution.
• Assist the AO in managing the lifecycle of applications, including onboarding, upgrades, and decommissioning.
• Plan and manage audits and other business-critical events, ensuring all requirements and deadlines are met.
• Maintain and update application documentation, runbooks, and support guides.
• Maintain and monitor application health, ensuring systems are running with accurate and up-to-date data.
• Track and report on application health, usage, and performance metrics.
• Implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis.
• Proactively identify and eliminate manual toil through systems engineering or application code updates.
• Support change management, release coordination, and deployment activities.
• Participate in on-call rotation and coverage planning, including support for holidays and special events.
• Support the AO in risk assessments, control testing, and remediation activities.
• Ensure timely completion of required attestations, certifications, and compliance documentation.

Required Qualifications, Capabilities, and Skills:

• Formal training or certification in software engineering concepts and 2+ years of applied experience.
• Ability to code in at least one programming language (Java, Python, .Net, etc.).
• Familiarity with site reliability concepts, principles, and practices.
• Experience with at least one database and SQL queries.
• Knowledge of observability, monitoring, and alerting tools (e.g., Grafana, Dynatrace, Prometheus, Datadog, Splunk).
• Experience with containers or common server OS (Linux, Windows).
• Understanding of CI/CD tools (Jenkins, GitLab, Terraform).
• Strong stakeholder management and communication skills; ability to work collaboratively across teams.
• Experience in incident management, root cause analysis, and process improvement.

Preferred Qualifications, Capabilities, and Skills:

• General knowledge of the financial services industry.
• Experience maintaining cloud-based infrastructure.
• Experience in audit planning, regulatory event management, or application ownership.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.