Specialist, GPSS

Our vision is to transform how the world uses information to enrich life for all .
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
AI Enablement and Digital Transformation

• Support the PROX Lead in accomplishing global initiatives that enable the use of AI, automation, and digital tools to improve GPSS service delivery and user experience.
• Identify people-services use cases suitable for AI enablement, automation, and self-service, based on demand patterns and operational difficulties.
• Support pilots, UAT, and rollout of AI-enabled and digitally improved solutions, including documentation and adoption support.
• Assist with change activities such as communications, knowledge updates, and user mentorship.

Efficiency Improvement & Process Optimization

• Support efficiency initiatives aimed at reducing manual effort, cycle time, and repeat inquiries.
• Analyze workflows and service processes to identify inefficiencies and improvement opportunities.
• Track and report efficiency improvements through dashboards, trackers, and post-implementation reviews.
• Contribute ideas that advance PROX's continuous improvement and efficiency agenda.

Project Coordination & Initiative Execution

• Support the PROX Lead with end-to-end delivery by managing daily activities for global projects and initiatives including planning, tracking achievements, handling documentation, and providing status reports.
• Prepare project documentation such as presentations, case inputs, trackers, and post-implementation reviews.

Cross-Functional Collaboration

• Collaborate with HR COEs, GPSS leaders, technology teams, and vendors to advance digital, automation, and self-service initiatives.

People Services & Operations

• Serve as a key member of the Centralized People Helpdesk (CPH), managing inquiries through ServiceNow and other service channels.
• Provide accurate, consistent advisory support by interpreting inquiries and applying policies and guidelines.
• Build and maintain SOPs, knowledge articles, and FAQs to improve first-contact resolution and service consistency.

Skills & Experience:

• Minimum of 5 years' experience in HR operations or shared services, with confidence in providing professional advisory support.
• Strong interest in AI, automation, and digital enablement, with the ability to assist in the practical use of tools to boost efficiency and experience.
• Ability to understand and support AI-enabled workflows and data-driven solutions (execution and adoption focus).
• Analytical approach with strong attention to data quality, structure, and accuracy.
• Comfortable working with dashboards, trackers, and operational reports.
• Strong coordination and execution skills; able to manage multiple initiatives.
• Effective communicator capable of collaborating across regions, functions, and cultures.
• Demonstrated integrity and discretion in handling confidential information.
• Proficiency in Microsoft Office and AI-enabled tools.
• Proficiency in Mandarin is required as this role involves frequent communication with Mandarin-speaking stakeholders

About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact [email protected]
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
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