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Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Lead the Help Center product roadmap to increase automation rate and CSAT by building AI-powered search, personalized article experiences, and self-service workflows. Partner with ML, engineering, CX ops, content, and data science to maintain global knowledge, define funnel metrics, and integrate chat/agent tooling and third-party vendors to deflect contacts and proactively resolve issues.
Top Skills:
Ai/MlCmsContentfulFreshdeskGenerative AiLlmRagSalesforceZendesk
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Manage a portfolio of mid-market customers in India: develop and execute account/territory plans, identify and qualify opportunities, expand usage and cross-sell, run demos, build strong client relationships, coordinate internal teams and channel partners, report progress, provide product feedback, and travel occasionally for client and team events.
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Artificial Intelligence • Hardware • Information Technology • Machine Learning
Perform and document equipment troubleshooting, maintenance, calibrations, and preventive tasks; monitor equipment performance and process metrics; communicate issues with engineering and production; support continuous improvement and safety practices to improve test equipment efficiency and yield.
YOUR MISSION
- Proactive IT Security monitoring
- Promptly responding to security incidents and providing thorough post event analysis
- Respond to IT Security incidents detected by SIEM system and user reported incidents
- Performing malware clean up tasks
- Support technical IT security issues
- Investigating cyber security incidents
- Analysis and evaluation of security incidents
- Ensuring OS & third party software is patched accordingly.
YOUR TALENT
- Basic knowledge and understanding of enterprise networks and IT environments
- Sound knowledge about IT security solutions
- Strong understanding of basic cyber-intelligence techniques
- Good technical knowledge in the IT security environment
- Good analytical skills
- Experience in IT Security Solutions (SIEM, IDS / IPS, Encryption, AAA, IDM)
- Knowledge in network technology and internet protocols
- Willingness to work on shifting schedules
- Knowledge on proper ticket handling and good priority setting
- Resourceful, flexible and capable of collaborating with multi-cultural environment
- Excellent communication skills
- Well-driven, motivated, team-orientated and easily adapt to complex environment
- Available for travel for onsite support and training
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
What you need to know about the Edinburgh Tech Scene
From traditional pubs and centuries-old universities to sleek shopping malls and glass-paneled office buildings, Edinburgh's architecture reflects its unique blend of history and modernity. But the fusion of past and future isn't just visible in its buildings; it's also shaping the city's economy. Named the United Kingdom's leading technology ecosystem outside of London, Edinburgh plays host to major global companies like Apple and Adobe, as well as a growing number of innovative startups in fields like cybersecurity, finance and healthcare.
