The Specialist in Product Management develops strategies for product lines, conducts market assessments, manages project elements, and collaborates with technical resources to enhance offerings.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Specialist, Product Management
At Mastercard Services, we go beyond payments. We deliver cutting-edge solutions that help businesses, financial institutions, and governments unlock growth and manage risk. By combining deep industry expertise, advanced technology, and data-driven insights, we enable smarter decisions and better outcomes worldwide.
Join us and be part of a global team shaping the future of commerce.
Overview
The Account-to-Account Risk Solutions team is looking for a Global Product Associate to help drive delivery of our product roadmap and strategy by consistently innovating and problem-solving. The ideal candidate is passionate about helping our customers to reduce fraud/scams, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Account-to-Account Risk Solutions team (A2A RS) is a cross-functional team under Financial Crime Solutions (FCS) overseeing solutions that are dedicated to safeguarding businesses and consumers from various financial crimes. Made up of our product management, data scientists, operations, and technology partners, we have launched solutions that detect and prevent financial crime, with advanced technologies, data analysis techniques and industry best practices to identify suspicious patterns, behaviours, and transactions on a global scale.
This role presents a unique opportunity to contribute to the ongoing success of our solutions, by providing valuable product support, and help shape the next phase of development on our Mule Prevention Solutions and Claims Management roadmap. Through collaboration, strategic analysis and innovative thinking, this role will help strengthen our position in the market and provide unique learnings in an ever-evolving landscape.
Role
• Drive forward through the Studio framework to manage the delivery of ongoing innovation and enhancements to focus Products • Support Product Owners build new and enhance existing mule and claims management products and strive to take them to new markets • Deploy test & learn experimentation to ensure that the end user and customer experience is continuously optimized • Work closely with end users to understand their wants and needs and transpose this into the product roadmaps • Take accountability for the delivery of key product enhancements and partner with Guild members to deliver (e.g. CX&D, Product Management - Technical) • Understand the Software Development Lifecycle and surface any barriers or obstacles to deliver capabilities on time and budget. Proactively communicate situation and proposed solutions to senior management • Leverage data & dashboards to quickly identify Product performance challenges, making recommendations on proposed action plans • Participate with stakeholders in cross-functional teams (e.g. Data Science, Engineering, Product Operations) in the development of business requirements to achieve Product objectives • Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework • Understand our target markets and the respective regulation to build a closer relationship with our customers and partners
All About You
• Relentless drive to drive strong customer outcomes by understanding and promoting the suite of A2A Risk Solutions • Take a data-driven approach to product enhancements, identifying opportunity areas and contributing to the Product roadmap, prioritizing work to deliver against key areas of focus • Good understanding of global fraud challenges and how we can support to tackle them, specifically with our claims management and mule prevention capabilities • Understand Mastercard's business model and take key financial or commercial factors into consideration to positively influence revenue delivery and cost efficiency • Incorporate and understanding of the broader payments ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive, technology environment etc.) • Leverage working knowledge of Mastercard business, systems, products and customer requirements in making fact-based business and product decisions • Actively partner with the Guilds to create best practices within the Program with a focus on driving continuous improvement in the Program's operating model and make proposals to Program leadership on enhancement opportunities • Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences • Lead by example with hands-on approaches to demonstrate product management excellence and share best practices • Demonstrate and drive Mastercard Way behaviours through their behaviour, (e.g. customer and stakeholder interactions) • Strong communication skills to build and maintain strong internal and external relationships
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Specialist, Product Management
At Mastercard Services, we go beyond payments. We deliver cutting-edge solutions that help businesses, financial institutions, and governments unlock growth and manage risk. By combining deep industry expertise, advanced technology, and data-driven insights, we enable smarter decisions and better outcomes worldwide.
Join us and be part of a global team shaping the future of commerce.
Overview
The Account-to-Account Risk Solutions team is looking for a Global Product Associate to help drive delivery of our product roadmap and strategy by consistently innovating and problem-solving. The ideal candidate is passionate about helping our customers to reduce fraud/scams, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Account-to-Account Risk Solutions team (A2A RS) is a cross-functional team under Financial Crime Solutions (FCS) overseeing solutions that are dedicated to safeguarding businesses and consumers from various financial crimes. Made up of our product management, data scientists, operations, and technology partners, we have launched solutions that detect and prevent financial crime, with advanced technologies, data analysis techniques and industry best practices to identify suspicious patterns, behaviours, and transactions on a global scale.
This role presents a unique opportunity to contribute to the ongoing success of our solutions, by providing valuable product support, and help shape the next phase of development on our Mule Prevention Solutions and Claims Management roadmap. Through collaboration, strategic analysis and innovative thinking, this role will help strengthen our position in the market and provide unique learnings in an ever-evolving landscape.
Role
• Drive forward through the Studio framework to manage the delivery of ongoing innovation and enhancements to focus Products • Support Product Owners build new and enhance existing mule and claims management products and strive to take them to new markets • Deploy test & learn experimentation to ensure that the end user and customer experience is continuously optimized • Work closely with end users to understand their wants and needs and transpose this into the product roadmaps • Take accountability for the delivery of key product enhancements and partner with Guild members to deliver (e.g. CX&D, Product Management - Technical) • Understand the Software Development Lifecycle and surface any barriers or obstacles to deliver capabilities on time and budget. Proactively communicate situation and proposed solutions to senior management • Leverage data & dashboards to quickly identify Product performance challenges, making recommendations on proposed action plans • Participate with stakeholders in cross-functional teams (e.g. Data Science, Engineering, Product Operations) in the development of business requirements to achieve Product objectives • Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework • Understand our target markets and the respective regulation to build a closer relationship with our customers and partners
All About You
• Relentless drive to drive strong customer outcomes by understanding and promoting the suite of A2A Risk Solutions • Take a data-driven approach to product enhancements, identifying opportunity areas and contributing to the Product roadmap, prioritizing work to deliver against key areas of focus • Good understanding of global fraud challenges and how we can support to tackle them, specifically with our claims management and mule prevention capabilities • Understand Mastercard's business model and take key financial or commercial factors into consideration to positively influence revenue delivery and cost efficiency • Incorporate and understanding of the broader payments ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive, technology environment etc.) • Leverage working knowledge of Mastercard business, systems, products and customer requirements in making fact-based business and product decisions • Actively partner with the Guilds to create best practices within the Program with a focus on driving continuous improvement in the Program's operating model and make proposals to Program leadership on enhancement opportunities • Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences • Lead by example with hands-on approaches to demonstrate product management excellence and share best practices • Demonstrate and drive Mastercard Way behaviours through their behaviour, (e.g. customer and stakeholder interactions) • Strong communication skills to build and maintain strong internal and external relationships
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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