Lead business process analysis and documentation for GTM systems, partner with Sales and Marketing to define user stories and acceptance criteria, manage backlog with Product Owners, liaise with delivery and integration teams, and drive BSA standards and stakeholder communication to deliver scalable CRM and marketing automation solutions.
Your role at Dynatrace
Dynatrace is seeking a Senior Business Systems Analyst to support the People & Culture organization within the Strategy & Operations team. This role serves as a trusted partner to stakeholders, helping translate business objectives into clear, actionable requirements that enable successful technology solutions.
The ideal candidate combines strong business analysis, stakeholder management, and process improvement skills with experience supporting HR technology solutions. They are naturally curious, ask thoughtful questions, challenge assumptions, and drive clarity through ambiguity. Success in this role requires the ability to facilitate productive conversations between business and technical teams while ensuring requirements are thoroughly defined, documented, and aligned to business outcomes.
This role supports People & Culture processes and technologies including Employee Central, Employee Central Time, Compensation, and Performance & Goals Management.
- Partner with People & Culture stakeholders to understand business objectives, challenges, and process improvement opportunities.
- Facilitate requirements gathering and discovery sessions to define business needs and expected outcomes.
- Translate business requirements into user stories, acceptance criteria, process flows, and supporting documentation.
- Serve as the primary liaison between stakeholders, Product Owners, and delivery teams throughout the solution lifecycle.
- Support backlog refinement, prioritization, and solution planning within an Agile Scrum framework.
- Analyze end-to-end business processes, identify dependencies, and assess impacts across people, processes, and technology.
- Document current-state and future-state processes, decisions, risks, assumptions, and requirements.
- Provide recommendations on process improvements and solution approaches while maintaining focus on business value and core requirements.
- Communicate priorities, risks, dependencies, and outcomes to stakeholders and leadership.
- Experience supporting SAP SuccessFactors specifically, Employee Central, Employee Central Time, Compensation, and Performance & Goal Management and other HR technology solutions.
- Strong understanding of HR and People & Culture business processes.
- Proven experience gathering, analyzing, and documenting business requirements and process flows.
- Ability to build trusted partnerships and influence stakeholders across multiple functions.
- Experience working in Agile Scrum teams, including user story and acceptance criteria development.
- Proficiency with Jira or similar work management tools.
- Excellent communication, facilitation, and documentation skills.
- Strong analytical and problem-solving abilities with a focus on process improvement.
- Comfortable navigating ambiguity, challenging assumptions, and driving alignment.
- Highly organized, self-motivated, and results-oriented.
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
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Top Skills:
AjaxAndroid WebkitAnsibleApacheAWSAzureBmcChefCloud FoundryCSSDynatraceGCPHTMLIisiOSJavaJava ServletsJavaScriptJbossJenkinsKubernetesOpenshiftOpenstackPHPPuppetSAPServicenowWeblogicWebsphere
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Build and maintain post-sales relationships with strategic customers, ensure successful deployment and adoption of Dynatrace, act as trusted technical advisor, coach and mentor other CSEs, advocate for customers with support and product teams, run business reviews, document best practices, and collaborate with support/PM/R&D to resolve complex issues.
Top Skills:
AjaxAndroid WebkitAnsibleApacheAWSAzureBmcChefCloud FoundryCSSDynatraceGCPHTMLIisiOSJava ServletsJavaScriptJbossJenkinsKubernetesOpenshiftOpenstackPHPPuppetSaaSSAPServicenowWeblogicWebsphere
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