The role involves leading discovery sessions, performing gap analysis, eliciting and documenting requirements, creating user stories, and providing operational support for COTS/SaaS solutions, while collaborating with cross-functional teams.
Description and Requirements
Role Value Proposition:
MetLife is the leading provider of Group Benefits. The Group Disability technology organization is a diverse team of technologists, all working towards the common goal of ensuring the customer is at the center of everything we do. MetLife is seeking a Sr Technical Functional Analyst to join Group Disability Organization. As the Sr Technical Functional Analyst, you will provide expertise during client engagement to deliver solutions to our customers in Disability and Absence space. This position will collaborate closely with a diverse team of Product Managers, Product Owners, Scrum Leads, Developers, SDET's in delivering complex solutions needed for internal and external US Group Benefits Business initiatives. As a Sr Technical Functional analyst, you will provide Analysis to complex, cross-team strategic technology initiatives. You will act as the primary consultant for eliciting stakeholder needs, investigating and clarifying requirements for the development team. You will be responsible for thought leadership, creative problem solving, cultivating and sustaining client relationships, provide appropriate escalation of issues and resolve escalated issues using solution knowledge and expertise in a complex environment.
Key Responsibilities:
Essential Business Experience and Technical Skills:
Required:
Preferred:
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Role Value Proposition:
MetLife is the leading provider of Group Benefits. The Group Disability technology organization is a diverse team of technologists, all working towards the common goal of ensuring the customer is at the center of everything we do. MetLife is seeking a Sr Technical Functional Analyst to join Group Disability Organization. As the Sr Technical Functional Analyst, you will provide expertise during client engagement to deliver solutions to our customers in Disability and Absence space. This position will collaborate closely with a diverse team of Product Managers, Product Owners, Scrum Leads, Developers, SDET's in delivering complex solutions needed for internal and external US Group Benefits Business initiatives. As a Sr Technical Functional analyst, you will provide Analysis to complex, cross-team strategic technology initiatives. You will act as the primary consultant for eliciting stakeholder needs, investigating and clarifying requirements for the development team. You will be responsible for thought leadership, creative problem solving, cultivating and sustaining client relationships, provide appropriate escalation of issues and resolve escalated issues using solution knowledge and expertise in a complex environment.
Key Responsibilities:
- Lead discovery sessions to observe, document and validate business processes and capture key insights.
- Perform gap analysis and recommend solutions/COTS/SaaS.
- Elicit, analyze, document functional requirements and rules.
- Participate in the backlog prioritization/grooming.
- Create user stories and wireframes to conceptualize future states for user experience, new or enhanced
- services and business cases for products or features. Define acceptance criteria.
- Provide functional and configuration support for a specific COTS/SaaS.
- Involved in all implementations, testing, integration and issue resolution around COTS/SaaS solution.
- Create technical user manuals, system configuration documents and other technical reports.
- Lead operational and production support with ability to troubleshoot issues and perform root cause analysis in the business workflow and processes on a variety of production and application issues.
- Monitor performance, identifying underlying problems, researching potential solutions and propose necessary actions in business workflow and processes.
Essential Business Experience and Technical Skills:
Required:
- Bachelor's degree in computer science, Business, or a related discipline
- Strong verbal and written communication skills with ability to work within a team environment
- Proactive with ability to solve problems without detailed direction and drive open issues to completion
- Experience leading work across multiple BSA's on cross system, cross team
- Excellent user story articulation with acceptance criteria that reflects the customer needs
- 5-7 years' experience in Information technology as a BSA
- Experience working in Agile and/or Dev Ops environment
- Excellent customer service and organization skills
- Certifications - SAFe for Teams or SAFe Scrum Master Certification (SSM)
Preferred:
- Experience in Insurance domain.
- Experience working with data flow diagrams and data modelling (i.e. logical, physical)
- Experience working with process modelling (i.e. UML, BPMN)
- Experience working with requirements software
- Experience with Service Oriented Architecture
- Bachelor's degree in computer science, Information Systems, Engineering, or related field.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Top Skills
Agile
Cots
Dev Ops
SaaS
Service Oriented Architecture
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