As part of the M&S Software Engineering team, you’ll be joining a well-loved historic brand, working on solutions that serve millions of loyal customers and thousands of colleagues. With ethical values at the heart of everything we do and technology leaders who truly understand engineering, it’s an exciting time as we continue our transformation into a digital-first, engineering-led organisation.
We are seeking a passionate Staff QA Engineer – Retail Platforms to help assure the quality, reliability and performance of our critical retail technology estate, including Point of Sale (POS), Self-Checkout and payment integrations. This role is ideal for someone who enjoys solving complex engineering challenges, building scalable test automation frameworks and influencing quality standards across large-scale retail platforms. You'll combine strong technical expertise with a passion for mentoring others, driving continuous improvement and helping raise the engineering bar across M&S.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What you'll doYour key accountabilities will include:
- Own end-to-end quality outcomes across key retail platforms including POS and Self-Checkout, ensuring reliability, performance, security and resilience across transaction flows.
- Shape quality strategy and engineering standards for retail technology solutions, influencing architecture, automation frameworks and long-term platform direction.
- Drive operational excellence by improving testing practices, supporting incident investigation, reducing repeat failures and enhancing platform stability.
- Lead and mentor engineers through quality best practice, code reviews, automation excellence and knowledge sharing across teams.
- Champion DevOps and continuous testing practices, supporting automated delivery pipelines, production releases and out-of-hours platform support when required.
Our Tech Stack
- Java and JavaScript
- Selenium
- Playwright
- TestComplete
- Postman
- Rest-Assured
- JIRA
- Zephyr
- Confluence
- Azure (preferred), AWS and GCP
- GitHub Actions
- Dynatrace
- CI/CD and DevOps toolchains
- Retail POS and Self-Checkout platforms
Your skills and experience will include:
- Extensive QA engineering experience within retail technology environments, including POS, Self-Checkout, till applications, payments and integrated retail ecosystems.
- Strong expertise designing and maintaining automated testing frameworks, including BDD and data-driven automation approaches using tools such as Selenium, Playwright and TestComplete.
- Proven experience with API testing and service virtualisation using tools such as Postman and Rest-Assured, alongside strong programming skills in Java or JavaScript.
- Strong understanding of cloud platforms, observability, CI/CD practices and monitoring tools such as Azure, GitHub Actions and Dynatrace.
- A passion for quality engineering, problem-solving and mentoring others, combined with experience working in Agile delivery environments and supporting production releases.
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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