The Strategic Account Manager will manage enterprise-level accounts, driving customer engagement and maximizing solution value through consultative selling and relationship building.
Description
About The Role
Requirements
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We're looking for a Strategic Account Manager to join our expanding enterprise sales team! There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers.
The Consulting team is goal-oriented, customer-centric and comfortable dealing with big numbers. With our end-to-end consultative approach, we gain a deep understanding of our customers' pains and processes to create a tailored solution to derive maximum value from monday.com. We are quick thinkers, initiative-takers, not afraid to go the extra mile.
About The Role
- Proactively own and manage a portfolio of enterprise-level accounts and become their trusted advisor and influencer
- Possess a comprehensive understanding of monday.com solution and connect that knowledge directly to customer ROI
- Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)
- Be an expert on the monday.com platform, with a deep understanding of our capabilities and value
- Consult with customers on their internal processes and challenge leaders to drive change across their organization
- Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of monday.com
- Partner with others at monday.com to ensure successful account management and surface customer inputs back
Requirements
- 5+ years of enterprise SaaS sales experience
- 4+ years of account management experience working with large, enterprise-level accounts (150-500K ACV) and carrying an annual quota of 1MM+
- Own the full sales cycle, from identifying expansion opportunities, to building the relationships with key stakeholders to negotiation and contracting
- Strong customer-facing and presentation skills with ability to establish credibility with executives
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
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Our Team
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