Team Lead Travel & Spend Implementation

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit www.perk.com to learn more.

As a Travel & Spend Implementation Team Lead you will lead and energize our Perk Travel & Spend Implementation Team, the group responsible for bringing newly signed clients live on the Perk platform.

This is a high-impact role within the Revenue organization. Your work directly fuels ARR growth and most importantly improves our customer satisfaction through reducing time to onboard and driving 7 star service. Always!

You’ll ensure implementations run smoothly, quickly, and with quality — so clients start seeing value from Perk as fast as possible.

We’re looking for a leader who can balance speed with excellence: someone who builds strong processes, delivers outstanding customer experiences, and keeps the team aligned with Perk’s values. You’ll own performance across key implementation KPIs, from customer satisfaction to operational efficiency.

What you will do:

• Lead & grow the team
  Manage, coach, and develop a team of 6–10 Implementation Specialists, helping them grow their skills, confidence, and impact.

• Inspire high performance
  Create a positive, results-driven environment where people feel motivated, supported, and proud of what they deliver. Encourage innovation, celebrate wins, and raise the bar continuously.

• Own customer implementations
  Take full accountability for implementations delivered by your team. Ensure customers are onboarded accurately, efficiently, and start actively using the platform as quickly as possible.

• Be the first line of escalation
  Support your team through challenges by handling first-level escalations, ensuring issues are resolved quickly and customers stay confident in Perk.

• Partner cross-functionally
  Work closely with Sales, Pre-Sales, Account Management, Revenue Operation teams, and other stakeholders to ensure seamless handoffs, clear expectations, and implementations that meet both client and business goals.

• Elevate implementation excellence
  Use your experience to mentor your team on leading end-to-end implementations. Ensure projects stay on track, meet timelines, and maintain a high quality bar.

• Drive operational excellence
  Build and refine processes that make implementations more efficient, scalable, and consistent — supporting a fast-growing, volume-driven business.

• Be KPI-driven
  Own and report on core performance metrics across your team, using data to identify improvements and drive results.

• Lead through change
  Guide your team through evolving processes, tools, and customer needs. Ensure changes are adopted smoothly and confidently.

What you will need:
Mandatory to have:

• Proven experience managing and developing people (min. 2 years).

• Strong operational and project management background.

• Solid experience with customer communication, stakeholder management, and escalations.

• Demonstrated leadership skills with a focus on accountability, motivation, and team development.

• Excellent communication, organization, and problem-solving skills.

Strong plus if you have:

• Experience with SaaS implementations, especially the Travel Module.

• Experience in FinTech/ Finance.

• Experience in ERP implementations.

You’ll thrive here if you are:

• Highly collaborative and comfortable working across teams.

• Data-driven and outcome-focused.

• Comfortable in change and able to help others navigate it.

• Passionate about delivering both great results and great customer experiences.
  

What you will get:

• Receive competitive compensation and equity ownership in Perk.

• Rest and recharge with our generous allocation of vacation days plus public holidays.

• Take control of your physical health with your choice of private healthcare or a gym allowance.

• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.

• Join our unforgettable Perk events, including our spectacular annual summer party.

• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.

• Make your money go further with our flexible compensation plan.

• Focus on your family with 17 weeks’ paid parental leave during your child’s first year.

• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.

• Broaden your horizons with up to 20 "Work from Anywhere" days per year.

• Nurture your language skills with in real-life English, Spanish and Catalan lessons.

• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

• Let us help you move to one of our hubs with relocation support.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.