As a Team Manager in Operations, you'll lead a retail team on the shop floor, aiming to achieve strong commercial results and deliver exceptional customer service through effective leadership and team development.
Join M&S as a Team Manager in Operations, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.
This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.
We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.
What success looks like
- A department that trades strongly, looks brilliant and delivers five-star service
- A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
- Clear ownership of standards, safety, availability and operational excellence
- Strong commercial results driven by insight, pace and great leadership
- A culture where people feel valued, developed and excited to grow with M&S
What we’re looking for
- Proven experience leading teams in a fast-paced retail or customer-focused environment
- Strong commercial awareness with the confidence to use data and insight to drive results
- The ability to coach, develop and performance-manage with clarity and empathy
- Confidence having constructive, sometimes difficult conversations
- A resilient, adaptable mindset with the energy to lead through change
- Digital confidence and a willingness to embrace new ways of working
- A natural role model for great service, inclusion and M&S behaviours
This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. Are you ready for it? Take Your Marks and apply today.
#LI-DB1
About Us M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
About the Team Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!
We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out.
By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Lead and develop a UK-based public sector sales team, recruit and coach Account Executives, forecast and hit targets, build rep development plans, collaborate cross-functionally, manage partner relationships (VARs/distributors), generate pipeline, and drive opportunities to close.
Top Skills:
AICloud-NativeZero TrustZscaler Zero Trust Exchange
Cloud • Information Technology • Security • Software • Cybersecurity
Manage a UK territory to win net-new logos and upsell Public Sector accounts. Sell Zscaler's cloud-native Zero Trust SaaS platform through complex sales cycles, partnering with Sales Engineering, Solution Architecture, Value Consulting, and Transformation teams to drive revenue.
Top Skills:
CloudCybersecuritySaaSZero TrustZscaler
Consumer Web • Information Technology • Mobile • Music • News + Entertainment • Software
Set product and brand design vision for TIDAL; lead complex end-to-end initiatives; define design systems and quality standards; partner with Product, Engineering, and ML; pioneer AI-driven design; mentor designers; identify new business opportunities.
Top Skills:
AIMl
What you need to know about the Edinburgh Tech Scene
From traditional pubs and centuries-old universities to sleek shopping malls and glass-paneled office buildings, Edinburgh's architecture reflects its unique blend of history and modernity. But the fusion of past and future isn't just visible in its buildings; it's also shaping the city's economy. Named the United Kingdom's leading technology ecosystem outside of London, Edinburgh plays host to major global companies like Apple and Adobe, as well as a growing number of innovative startups in fields like cybersecurity, finance and healthcare.
