As a Technical Account Manager, you will manage client technical relationships, oversee project delivery, conduct technical design discussions, and collaborate with internal teams to meet client expectations in the FinTech sector.
Join us as a Technical Account Manager
You’ll be our Client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients
What you'll do:- Own Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial products
- Own the technical relationship with clients, advising them on product capabilities and best practices for product success
- Drive end-to-end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates
- Collaborate closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress
- Translate business needs into technical requirements - leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services
- Partner with Product and Engineering to influence the future roadmap based on client needs
- Set up and running governance frameworks, including regular status updates, steering committees, and escalation pathways - ensuring delivery against client expectations
- Own and manage the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders
- Experience in a Technical Account Management role within FinTech, payments, or BaaS
- Exceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as needed
- Strong Product knowledge for assigned product line with experience of pitching and explaining industry best practices
- Proven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emerge
- Ability to clearly and confidently explain current product capabilities and future roadmap
- Ability to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goals
- Solid understanding of RESTful APIs, white-labelled front-end applications. system integrations, and microservices architectures
- Experience working in a scale-up environment
- Understanding of UK banking regulations, KYC/AML, and embedded finance use cases
- Familiarity with Open Banking standards and cloud-native architecture
Hours
35Job Posting Closing Date:
02/04/2026Ways of Working:Remote FirstTop Skills
Microservices Architectures
Restful Apis
NatWest Group Edinburgh, Scotland Office
Edinburgh, United Kingdom
Similar Jobs
.jpg)
Marketing Tech • Mobile • Software
As a Technical Account Manager, you will manage technical relationships with clients, drive technical adoption, and help them optimize their use of the Braze platform through effective communication and project management.
Top Skills:
APIsMobileProgrammingSaaS
Security • Cybersecurity
The Technical Account Manager delivers proactive technical support, manages customer interactions, leads crisis responses, and develops customer strategies while ensuring top quality service, specifically for German-speaking clients.
Top Skills:
Active DirectoryLinuxMicrosoft ExchangeMySQLSmtpWindows
Artificial Intelligence • Cloud • Software • Conversational AI
The Technical Account Manager provides technical consulting and guidance for strategic customers, focusing on integrations, AI workflows, and platform optimization to maximize Sprinklr's value.
Top Skills:
AdobeDynamicsJavaJavaScriptMongoDBOraclePythonRest/Json ApisRubySalesforceSAPServicenow
What you need to know about the Edinburgh Tech Scene
From traditional pubs and centuries-old universities to sleek shopping malls and glass-paneled office buildings, Edinburgh's architecture reflects its unique blend of history and modernity. But the fusion of past and future isn't just visible in its buildings; it's also shaping the city's economy. Named the United Kingdom's leading technology ecosystem outside of London, Edinburgh plays host to major global companies like Apple and Adobe, as well as a growing number of innovative startups in fields like cybersecurity, finance and healthcare.
