Technical Customer Support Executive

Fanvue is the fastest-growing creator monetisation platform in the creator economy. We are the leading AI-powered creator-first platform, designed to empower creators worldwide to directly monetise their audience. Our platform supports creators with the tools they need to connect and grow their audience in scalable, meaningful ways.

At Fanvue, creators are at the core of everything we do, and great support is a vital part of their experience. We’re looking for a passionate and proactive Technical Customer Support Executive to join our support team.

This is a full-time, remote role for either evening or night shifts (includes weekends, see shifts below*). You’ll be on the front line of the Fanvue experience, supporting creators and fans with clarity, ownership, and professionalism.

• Respond to customer queries from creators and fans via live chat, phone, and email.

• Provide timely, thoughtful, and solution-focused responses.

• Provide technical support and step-by-step guidance

• Troubleshoot platform issues, payments, and content concerns using internal tools and processes.

• Escalate urgent or complex queries appropriately, following existing protocols.

• Maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values.

• Proactively flag bugs, feedback, or trending support topics to the wider team.

• Contribute to internal documentation and user-facing help articles as needed.

• Work towards ambitious OKRs

Must-haves

• 2+ years in a technical customer support role, preferably in a digital, creator, or tech platform.

• 2+ years of experience in a helpdesk, IT support, or customer service tech role.

• Strong troubleshooting skills and comfort with computer systems, mobile devices, and networking basics.

• Excellent written and spoken English (native level), with an empathetic, concise, and friendly tone.

• Familiarity with Intercom, Slack, Notion, Retool, or similar tools

• Eye for detail, patience, and problem-solving under pressure

• A team mindset, but able to work independently too

• Fast learner who can pick up new tools and processes with confidence.

• Calm under pressure and resourceful when solving problems.

Nice-to-haves

• Familiarity with remote desktop tools and helpdesk software

• Passion for the creator economy and supporting independent creators is a strong advantage.

This is a full-time role, but instead of working Monday to Friday, you would be covering shifts from Wednesday to Sunday or Saturday to Wednesday every week. We are looking for 4 amazing people to join us across the following 4 shifts (1 person per shift):

Wednesday to Sunday

• Evening: 6pm to 2am GMT

• Night: 2am to 9am GMT

Saturday to Wednesday

• Evening: 6pm to 2am GMT

• Night: 2am to 9am GMT

This role is designed for candidates based in UTC+7 to UTC+10 time zones, where UK evening and night hours align with local daytime, and we are looking to hire only in these time zones.
You’ll be working hours that cover 6:00 pm to 2 pm OR 2:00 pm to 9:00 am UK time on a fixed schedule.

• Named one of The Sunday Times Best Places to Work 2025

• Be part of a $100M+ ARR platform shaping the future of the creator economy

• Remote working with flexibility during assigned hours

• Unlimited holiday

• Opportunities to grow your experience within the team over time

• Budget for growth and wellbeing

• A culture that values innovation, ownership, transparency, and speed

We believe diverse teams build better products. Even if you do not meet every requirement listed, we encourage you to apply. Potential, mindset, and curiosity matter just as much as experience.