SOFTSWISS Jobs

Technical Operations Manager – Junior

SOFTSWISS

Technical Operations Manager – Junior

Posted 3 Days Ago

Be an Early Applicant

In-Office or Remote

Hiring Remotely in T'bilisi

Junior

In-Office or Remote

Hiring Remotely in T'bilisi

Junior

Manage technical payment operations, troubleshoot transaction and payment-method issues, customize payment methods for clients, monitor payment-system efficiency, analyze recurring problems, and report findings. The role coordinates with first- and second-line support, Finance, account managers, and B2C teams while improving payment workflows and client experience.

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Overview:

SOFTSWISS continues to expand the team and is looking for a Junior Technical Operations Manager. We need a true, experienced and accomplished professional who shares our culture and values

Purpose of the role:

You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.

Key responsibilities:

Handling technical operations requests from first line support about transactions issues and Payment Methods work
Roll out a customization of new Clients Customization Payment Methods on the Client’s website
Technical troubleshooting about transactions and Payment Methods
Maintaining the efficiency of payment systems
Interaction with payment systems
Analysis and identification of patterns in problems with payments with subsequent reporting
Interaction with related departments (2nd line, Finance, Account managers, B2С)

Required Experience:

Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)
Clear understanding of how the Payment System works
Strong knowledge of transactions flow
Knowledge of the basics of WEB architecture
Higher or incomplete higher education, preference for graduates of technical universities
English and Russian not lower than Upper Intermediate level
Knowledge of the basics in programming (data types/basic operators/functions)

Nice to have:

Experience with JIRA, Jenkins, Gitlab
Experience with monitoring systems (ELK)
Understanding of information and application security, SSH, and access credentials

Our Benefits:

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events

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