Technical Success Manager

Technical Success Manager – UK - Remote 

Nasuni is hiring a Technical Success Manager (TSM) to join our growing Customer Success Team.  TSMs at Nasuni are assigned individual portfolios of customers, helping them achieve their business outcomes leveraging our offerings.  You will need a thirst to go above and beyond every day delivering Nasuni Pathway, our customer program.

You will become a trusted resource to your customers providing leadership and technical guidance ensuring best practice is presented and adopted.  This alignment will prove critical to meeting business goals and KPIs of your customers, leveraging your own technical skills to your customers’ advantage.

This role comes with a significant degree of trust and responsibility due to the rapid growth here at Nasuni.  This will require the experience of someone who is accustomed to varying degrees of autonomous working but equally can deliver on collaboration and teamwork without giving it a second thought.  This role is remote therefore your ability to engage with customers at all levels will be critical in this role.

TSMs at Nasuni provide technical advice and as such, you should have some enterprise experience.  Our customer base is wide and varied utilising many technologies and whilst you will lead from a CIFS/SMB storage perspective you will be charged with seeking areas for growth encouraging greater use of Nasuni.  Recent experience in Linux, Enterprise File Systems, On-Premises and Cloud Virtualisation Technologies such as Azure, AWS, ESX, and GCP is critical. Your ability to create, present and deliver technical advice and guidance in an articulate manner will be crucial to your success.

Be prepared to be challenged, to meet regularly with your customers and drive continued success and recognising value by using adopted best practices in their day-to-day operations.  Tracking and addressing ongoing issues, action items, feature requests, and improvements.   You will need to learn each customer environment at the same time whilst building a sustainable relationship and advocating on their behalf internally beyond that of Customer Success but equally ensuring a cohesive, collaborative and successful team culture approach.

Do you have what it takes?
As the Technical Success Manager (TSM), you will

• Be self-motivated, thirsty for success with an addiction for customer satisfaction
• Build, adopt and maintain a direct relationship with your customers, be their single point of contact and shape their Nasuni journey
• Deliver Nasuni Pathway including technical reviews, health checks, telemetry guidance.
• Shape and be the conduit for all communications to your customers ensuring they are always tuned in on the latest benefits and developments of the Nasuni offering
• Monitor, steer or escalate as necessary support incidents, bugs, enhancement or feature requests
• Derive existing use cases, deep dive and provide cost savings whilst protecting end-user customer experience
• Promote continuous improvement within the team, to develop innovative offerings for our customers
• Any other duties, reasonably expected with the role to meet business need

Required skills + experience we look for are…

• Outstanding communication skills, bottom to top ability to engage and succeed
• 3+ years recent experience in an enterprise IT customer-facing role
• History of driving success with a can-do attitude to tasks
• Excellent project / task tracking skills, including journey mapping
• Appetite to learn and develop in a small team of trusted advocates
• A good understanding of the enterprise software space and data centre infrastructure technologies but in particular CIFS/SMB/NFS storage
• A good technical knowledge of Active Directory, Storage On-Prem and Public Cloud, Security, Encryption, TCP/IP Networking, Virtualization.
• Working knowledge of Linux, tools, and system administration, Salesforce, Jira, Confluence, Windows, OSX

Why Nasuni? 

Nasuni is the leading hybrid cloud storage solution that powers business growth with effortless scalability, built-in security, and fast edge performance using a unique cloud-native architecture. The Nasuni File Data Platform delivers operational excellence by consolidating NAS and backup, eliminating data silos, and making management easy and flexible without changes to apps or workflows. Its built-in security offers proactive defense and rapid recovery, lowering organization’s risk from the detrimental effects of ransomware attacks and other disasters. Synchronized access to file data everywhere ensures user productivity by supporting remote and hybrid work.    

Why work at Nasuni? 

As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the UK.  Benefits packages generally include:   

• 25 days of PTO for full-time employees plus 10 holidays  

• Robust, company-paid private Medical and Dental benefit plans  

• An Employee Assistance Program to help with life’s difficulties and stressors  

• Substantial Death In Service and Income Protection (disability) insurance  

• Pension Plan with company match with salary exchange option  

• Generous employee referral bonuses  

• Professional development resources  

• “Nasuni Cares” volunteer opportunities 

• Brand new, modern office space with great, public transit-accessible location in Paddington with lounge, bike storage, phone booths, café, rooftop terrace, lockers, kitchens and break-out spaces  

• Great team culture and social activities  

• Best in class employee onboarding and training  

• Professional development resources 

Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.

Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.