Provide advanced technical support for Azure-hosted applications and customer environments. Troubleshoot database refreshes, upgrades, application errors, batch processing issues, and performance degradation across test and production systems. Collaborate with hosting and infrastructure teams, analyze recurring incidents, recommend long-term solutions, document resolutions, and contribute to knowledge-base content. The role requires customer-facing communication, independent remote work, and coordination across UK and US teams.
Job Summary:
We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.Job Description:
Key Responsibilities:
- Provide advanced technical support for cloud-hosted applications (Azure environment)
- Troubleshoot issues related to:
- Database refreshes and upgrades
- Application errors in test and production environments
- Batch processing and performance degradation
- Collaborate with Hosting and Infrastructure teams to resolve escalations
- Analyze recurring issues and recommend long-term solutions
- Support customer environments including testing and production systems
- Document solutions and contribute to knowledge base articles
Required Skills & Experience:
- Strong experience with Microsoft Azure (IaaS/PaaS)
- Solid understanding of SQL Server and database management
- Experience supporting hosted/SaaS applications
- Ability to diagnose performance issues and system errors
- Familiarity with incident management tools (e.g., Zendesk or similar)
- Strong troubleshooting and analytical skills
Preferred Qualifications:
- Experience with enterprise asset management or fleet management systems
- Knowledge of application integrations and data pipelines
- Exposure to ITIL practices or structured support environments
Key Competencies:
- Strong communication skills (customer-facing)
- Ability to work independently in a remote environment
- Collaboration across global teams (US/UK coordination)
Why Join Us:
- Opportunity to shape and support a growing UK presence
- Work on modern cloud-hosted platforms
- Be a key contributor in improving system reliability and customer experience
Worker Type:
RegularNumber of Openings Available:
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What you need to know about the Edinburgh Tech Scene
From traditional pubs and centuries-old universities to sleek shopping malls and glass-paneled office buildings, Edinburgh's architecture reflects its unique blend of history and modernity. But the fusion of past and future isn't just visible in its buildings; it's also shaping the city's economy. Named the United Kingdom's leading technology ecosystem outside of London, Edinburgh plays host to major global companies like Apple and Adobe, as well as a growing number of innovative startups in fields like cybersecurity, finance and healthcare.
