Allye

Technical Support Engineer

Posted 8 Days Ago

Be an Early Applicant

In-Office or Remote

Hiring Remotely in London, Greater London, England

Senior level

In-Office or Remote

Hiring Remotely in London, Greater London, England

Senior level

As a Technical Support Engineer, you will lead field operations, develop fixes for software issues, manage escalations, and communicate with customers while maintaining high system uptime.

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Company Description

Allye Energy is revolutionising the energy storage sector with our cutting-edge Battery Energy Storage Systems (BESS) built using repurposed EV batteries.

Job Description

As Technical Support Engineer, you lead our delivery engineering function. Every hour of uptime you maintain is clean energy flowing. You'll develop fixes for field problems (actual code changes, not just reports), build diagnostic tools, and feed intelligence back to software development. This is a critical hire. Be the guardian of our deployed battery energy storage systems - maintaining >98% uptime, providing exceptional customer support, and closing the feedback loop to product development. You won't just report problems; you'll solve them.

Responsibilities

Field Operations & Monitoring

24/7 monitoring of all field systems (through your team)
First response to system failures and performance issues
Remote debugging and problem resolution
Customer operational reporting and communication
Manage escalations and critical incidents

Technical Problem-Solving

Develop fixes for field issues—actual embedded software changes
Build diagnostic tools to find problems faster
Root cause analysis with detailed documentation
Remote system configuration and optimisation

Team Leadership

Lead Field Support team
Coordinate outsourced support technicians (extended shift coverage)
On-call rotation for critical escalations
Train team on troubleshooting methodologies

Feedback Loop

Feed field intelligence back to Software Development
Track recurring issues and patterns
Prioritise fixes based on field impact
Document all incidents and resolutions systematically

Qualifications

Education & Experience

Essential Skills & Experience

5+ years in production support/field engineering for embedded or industrial systems
Strong embedded systems knowledge (C/C++, Python)
Remote debugging expertise (SSH, logging, diagnostics)
Systems thinking and structured troubleshooting
Customer-facing communication skills
Ability to stay calm under pressure
Team leadership or mentoring experience

Desirable Skills & Experience

Battery management systems or energy storage
CAN protocols and industrial communication
24/7 operations environment experience
Experience managing remote/outsourced teams
IoT monitoring platforms

Additional Information

Please note that at this time we are unable to provide UK visa sponsorship

Strictly No Agencies

Top Skills

C/C++

Python

Ssh

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