The Technical Support (Integrations) role assists clients with integration issues, collaborates on implementations, and maintains technical documentation.
The Technical Support (Integrations) role is essential to our Support team and Global Revenue Organization, partnering with prospects and clients to drive successful deployments across FloQast’s vast integration ecosystem. This role directly engages with our customer’s IT, Financial System Admins, and other end-users, consulting on best practices and resolving complex issues across both prebuilt and custom APIs that span ERPs, Cloud Storage, Communication Tools, SSO, and more. This team player collaborates closely with Sales on late-stage opportunities, Professional Services and Partnerships on implementations, post-launch Account Management and Support teams on day-to-day customer issues and system migrations, and R&D on troubleshooting and go-to-market for new integrations.
This role has an in office presence of 3 days per week in our central London location.
*Visa sponsorship is NOT available at this time
What You'll Do:
- Assist FloQast customers with Integrations across the entire pre-sale/post-sale lifecycle by interfacing with end-users and their IT departments, ensuring third-party applications are successfully integrated with the FloQast platform;
- Serve as subject matter expert for FloQast’s integration ecosystem, including pre-built APIs, custom APIs and connectors, SFTP, and SAML;
- Join late-stage Sales opportunities to demonstrate Integration requirements to prospective customers and secure IT approval
- Advise customers on specific requirements (permissions, configuration, error resolution, testing/validation, etc.) during the implementation phase, working alongside the in-house Setup team and/or partner-led implementation consultants
- Lead system migrations using internal tooling and project management skills for customers that migrate from one integration system to another after initial launch
- Take ownership of Zendesk tickets that pertain to integrations and connected components of the FloQast platform
- Leverage sandbox/demo environments to recreate break/fix scenarios, test new configurations, and gather screenshots for both customer-facing and internal documentation
- Maintain/update FloQast’s technical guides for third-party integrations, and author documentation when necessary for go-to-market of new integrations
- Write regular expressions to parse file names and contents for data processing as part of integrations with ERPs, subledgers, banks, etc.
- Any other duties or tasks that may be assigned to help the Support department, the Company, and/or our clients meet their goals.
What You'll Bring:
- 3+ years of experience in a technical support, IT, business systems, or related role with a focus on integrations and system interoperability
- Strong verbal and written skills to assist customers over email and/or live screenshare
- Ability to communicate technical concepts to both technical and non-technical audiences
- Strong technical aptitude and pattern recognition skills to diagnose, reason through, and resolve issues efficiently, leveraging experience with similar cases/environments to identify root causes and solutions
- Comfort addressing novel scenarios with confidence and creativity.
Nice To Haves:
- Degree in IT, Business Systems, or a related field
- Experience with ERP systems, supporting configuration, integration, or migration of ERP modules
- Familiarity with cloud storage systems and administration experience within a team setting
- Familiarity with Single Sign-On (SSO) solutions and administrative experience within a team setting
- Experience publishing and/or updating technical documentation
- Experience participating in Sales process as technical resource
- Familiarity with scripting and data formats (e.g., regex, JSON, Python, SQL) to assist in advanced troubleshooting and customization for integrations.
#LI-BT1
#LI-Hybrid
About FloQast:
FloQast is the leading Accounting Transformation Platform in accounting workflow automation created by actual former accountants for accountants. By streamlining and modernizing daily accounting tasks, FloQast helps teams collaborate more effectively and complete their work with greater efficiency and precision. This cloud-based, AI-powered software is trusted by over 3,000 accounting teams, including those at Snowflake, Twilio, Instacart, and The Golden State Warriors—and continues to grow. Our mission is to continuously elevate the accounting profession, enhancing both its practice and perception.
Our values act as a guiding compass, shaping every decision we make, and are non-negotiable, particularly in our hiring process. Alongside our employees, partners, and customers, we embody these values every day:
Unwaveringly Authentic
Ambitious with Integrity
Empowered to Grow
Committed to Collaboration
Customer Obsessed in All Ways
FloQast is regularly rated as a Best Place to Work!
- Inc. Magazine’s Best Workplaces in 2024, 2023, 2022, and 2021
- Best Places to Work by LA Business Journal since 2017 (that’s 8 years!)
- Built In’s Best Place to Work in Los Angeles 6 years in a row!
Because we are Customer Obsessed in All Ways, check out what our customers have to say about FloQast on G2 Crowd.
If this aligns closely with what you are looking for, hit “Apply” and come join our growing team!
FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.
Top Skills
APIs
Erp
JSON
Python
SAML
Sftp
SQL
Zendesk
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