About 1Password:
We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
Reporting to the Manager, CX Technical, the Technical Support Tier II - Integration role sits within our Customer Experience team and plays a crucial role in helping our customers seamlessly integrate 1Password within their organizations. In this role, you will leverage your relevant technical background and experience, working closely with customers via email, phone and remote support sessions to diagnose and resolve technical issues. You will support junior colleagues by taking ownership of escalations, and collaborate with internal stakeholders, enhancing our internal resources and recording bugs and feature requests.
Your contributions will directly enhance service delivery by ensuring customer satisfaction, timely issue resolutions, and strengthening our customer relationships. By providing best-in-class support and collaborating with internal teams, you’ll help refine our processes and positively impact the success of our Customer Experience team.
This role may have start times from 06:00 am GMT and includes weekend shifts, with schedules such as Tuesday to Saturday or Sunday to Thursday.
This is a remote opportunity within the UK.
