Technology Outsourcing Business Analyst

Job Description
Are you ready to make a real impact in technology oversight? Join our Western Europe IT Outsourcing team and help shape the future of technology services at J.P. Morgan. You will collaborate with business leaders and stakeholders, ensuring our outsourced technology services meet the highest standards of compliance and performance. This is your opportunity to develop your leadership and communication skills while supporting high-priority initiatives. Grow your career in a dynamic, inclusive environment where your expertise drives meaningful change.
As a Solutions Analyst in the Western Europe IT Outsourcing team, you will partner with business lines and stakeholders to monitor and oversee technology services outsourced to inter-affiliate and third-party vendors. You will ensure compliance with corporate and regulatory requirements, address deviations, and contribute to the firm's growth by supporting high-priority initiatives. In this role, you will develop your leadership, management, and communication skills while fostering a culture of compliance and operational excellence.
Job responsibilities

• Monitor and oversee outsourced technology services to ensure compliance with laws and regulations.
• Partner with business lines and stakeholders to assess and address regulatory requirements.
• Coordinate management and monitoring of supplier performance for internal and external technology engagements.
• Identify and raise risks associated with technology outsourcing, managing action plans to resolution.
• Ensure cloud activities comply with all relevant laws and regulations.
• Develop and report management information (KRIs/KPIs) for IT outsourcing to the Legal Entity as required.
• Deliver timely, high-quality, risk-based reporting with solid data and evidence.
• Contribute to and participate in internal and external audits and regulatory reviews.
• Work with stakeholders to ensure appropriate processes, roles, and SLAs are in place for IT governance.
• Deputise for the Head of IT Outsourcing in meetings, committees, and forums as needed.
• Maintain professional and technical knowledge through continuous learning and industry engagement.

Required qualifications, capabilities, and skills

• Strong understanding of local regulations, including BaFin and EBA guidelines.
• Proven experience in IT outsourcing and regulatory compliance within the financial industry.
• Excellent communication and presentation skills, with the ability to deliver clear messages to senior management.
• Experience working in regional, cross-functional teams and engaging with stakeholders at all levels.
• Project management, stakeholder management, negotiation, and influencing skills with a track record of successful delivery.
• Ability to contribute to audits and regulatory reviews.
• Demonstrated ability to identify, manage, and mitigate risks in technology outsourcing.
• Experience developing and reporting management information (KRIs/KPIs).
• Ability to prioritise and deliver high-quality, evidence-based reporting.
• Sound judgment, integrity, and commitment to protecting the company, customers, and stakeholders.

Preferred qualifications, capabilities, and skills

• Experience with cloud compliance in regulated environments.
• Prior experience deputising for senior leaders or representing teams in forums.
• Advanced knowledge of IT governance frameworks and best practices.
• Professional certifications in project management, risk management, or IT compliance.
• Experience working with third-party and inter-affiliate technology vendors
• Multilingual skills or experience working in multicultural environments.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.