TechOps Specialist / IT Support Specialist

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit www.perk.com to learn more.

Location: Birmingham (On-site, within commuting distance to the hub)

About the Role:

We are looking for an ambitious, motivated and knowledgeable TechOps Specialist to help build a world-class IT experience at Perk.

In this role you will be an instrumental part of every aspect of IT at Perk. You will be responsible for everything from helping users day-to-day to delivering big projects that alter the course of the company.

You will need to be smart, adaptable, comfortable with ambiguity and people-focused. You should have a background in something technical and love learning how things work in IT. The more experience the better!

This role needs to be based in Birmingham and requires you to be in the office at least 4 days per week.

What will my day look like?

As a TechOps Specialist you would…

• Be part of a team global TechOps team, supporting our 1,200 Perk employees across all of our lPerk hubs (London, Edinburgh, Barcelona, Berlin, Birmingham, Chicago, Miami, Boston)

• Working on tickets in our ticketing system, providing route analysis along with improving our processes; Zendesk

• Assist with the the lifecycle of lPerk assets (catalog, repair, ship, inventory, and purchasing)

• Configuring/maintaining our MDM tools, for example deploying new configurations, application management

• Deploying software to our endpoint devices (Windows/macOS)

• Administration of Okta, creating workflows, implementing new/existing SaaS using SAML, SCIM, leveraging API’s, directory management

• Managing Google Workspace, managing user/groups, mailboxes/email,, mailflows, policies based on OU, GoogleApps

• Help to maintain our network infrastructure and associated systems through core skills and change management

• Securely configure and maintain our suite of SaaS tools

• Providing audio visual support (Meeting Rooms, Company Events) using Zoom/Zoom Rooms

• Mentoring junior members of the team, effective documentation, show and tells, IT shadowing and general knowledge sharing

• Assisting/managing projects within your domain

• Liaising with third party vendors when required

• Occasional out of hours support

What skills and experience are required?

• Experienced in a face paced environment, ability to adapt accordingly

• Experienced providing internal IT Support, providing a 7 star experience

• Operational experience supporting Windows, macOS, mobile devices

• Administration experience implementing & managing modern MDM tools; Microsoft Intune and/or Jamf Pro

• Administration experience managing identity management tools; Okta & Active Directory

• Administration experience managing Google Workspace

• Strong documentation skills

• Experience managing modern SAAS tools (Slack, Notion, Box & Zoom)

• Experience supporting network infrastructure; DHCP, LAN, WAN, DNS, WIF

• Automation/Scripting experience

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.