Job Description
Apply today for a unique opportunity to work in a fast-paced environment within a high performing, dynamic team!
Job Summary
As a Trading Services Operation Manager within our dynamic team, you will provide back-office support to the product through a comprehensive knowledge base and a constant strive for innovation. You will be responsible for SME level understanding of the product(s), servicing external stakeholders, managing internal stakeholders, supporting daily processes, and overseeing operational processes control. This role offers a unique opportunity to work in a fast-paced environment within a high performing team.
Job Responsibilities:
- Process and monitor daily trade settlements in domestic and international markets.
- Conduct staff training and development.
- Manage stakeholder inquiries and serve as the escalation point of contact.
- Perform investigative work to solve problems, utilizing resources to achieve results for stakeholders.
- Act as the point of contact with external Lending Agents, Relationship/Product Management, and internal stakeholders.
- Manage operational workflows, driving process improvement through innovation and automation.
- Authorize daily control tasks and approve transactions.
Required Qualifications, Capabilities, and Skills:
- Excellent verbal and written communication skills, organization skills with the ability to prioritize, and client service skills
- Computer literate with sound working knowledge of all Microsoft Office programs
- Ability to adapt effectively to an ever-changing work environment and work to multiple deadlines and prioritize appropriately
- Quick learner of both product knowledge and new systems, self-motivated, and meticulous attention to detail
- Strong business acumen and problem-solving skills; Able to be given delegated tasks to define appropriate solutions.
- Well organized and be able to develop plans and break down into achievable deliverables, be able to identify risk/issues and resolve them to ensure timely delivery.
- Team player with strong interpretive and partnership skills, able to partner effectively with many different people and groups. Ability to build and maintain effective working relationships
Preferred Qualifications, Capabilities, and Skills:
- Financial Services experience and a working knowledge of the Securities Lending and Custody products
- Awareness of the large financial risks that can be incurred through operational errors and negligence
- Knowledge of automation systems including Alteryx, UI Path, Tableau, VBA, etc
- Ability to follow industry news and understand how this impacts daily processes and understanding of regulatory rules and controls
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
