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Yext
Training & Enablement Specialist (Customer & Internal Training) (Bilingual - English/French)
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
Yext is seeking a highly motivated and skilled Training & Enablement Specialist (Customer & Internal Training) to join our team. This role is pivotal in ensuring our customers and internal teams are equipped with the knowledge and skills to fully leverage our platform. The ideal candidate will be passionate about creating engaging training experiences, have a knack for simplifying complex concepts, and possess excellent communication skills.
What You'll Do:
Customer Training:
- Design, develop, and deliver comprehensive training programs for customers to enhance their understanding and usage of our platform.
- Conduct live training sessions, webinars, and workshops tailored to customer needs, ensuring clarity and engagement.
- Create and maintain a library of training resources, including video tutorials, guides, and FAQs, to support ongoing customer education.
- Act as a knowledge expert for customers, addressing questions and empowering them to achieve their business goals using our platform.
- Gather feedback from training sessions to continuously improve materials and delivery methods.
Internal Training:
- Develop and implement internal training programs to onboard new hires and upskill existing employees on platform functionality, product updates, and best practices.
- Partner with cross-functional teams (Product, Engineering, Customer Success) to stay updated on product changes and translate them into effective training materials.
- Organize regular knowledge-sharing sessions to ensure all internal teams are aligned and informed.
Collaboration and Support:
- Collaborate with the Customer Success, Services and Support teams to identify common customer challenges and address them through training initiatives.
- Work closely with the Product and Marketing teams to ensure training materials reflect the latest features and enhancements.
What You Have:
- Proven experience in training, customer education, or a similar role.
- Exceptional presentation and communication skills, with the ability to adapt to different audiences.
- Strong organizational skills and the ability to manage multiple training programs simultaneously.
- Familiarity with e-learning tools and platforms for creating engaging training materials.
- A proactive and customer-centric mindset, with a passion for empowering others.
- Ability to travel for work up to 10% of the time
Bonus Points:
- Experience in SaaS or technology-driven environments.
- Familiarity with our platform (or similar) and its features.
- Background in instructional design or adult learning principles.
- Additional European language such as French, German or Italian
What We Offer:
- A dynamic and collaborative work environment.
- Opportunities to shape and expand our training programs, making a tangible impact on both customer success and internal growth.
- Continuous learning and professional development opportunities.
Join us in driving success for our customers and empowering our teams through impactful training programs!
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Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
