At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
The Account Manager is responsible for developing and expanding long-term strategic partnerships with existing Kainos customers, ensuring they realise the full value of their investment in Workday and Kainos Services. This role combines strategic account management with commercial accountability for renewals, upsell opportunities, cross-sell opportunities, and quota achievement.
Role Description:
- Collaborate with customers to define and evolve their Workday roadmap, identifying opportunities to optimise their use of Workday and expand engagement with Kainos services and solutions.
- Build and maintain trusted adviser relationships with customers, aligning Kainos Workday Services to their business objectives and ensuring sustained customer satisfaction.
- Customer Account Planning - Develop and execute tailored customer account and engagement plans, defining measurable outcomes, tracking progress, and reporting on success metrics
- Develop and execute plans to identify and develop strategic relationships with Workday Account Executives and Customer Success Managers.
- Drive account growth through proactive management of opportunities within CRM such as renewals and proactive identification of upsell opportunities, achieving assigned sales quota sales order value (SOV) targets
- Monitor customer adoption of Workday functionality and Kainos services, ensuring alignment to business outcomes and providing actionable insight into customer priorities and evolving needs
- Deliver customer retention and satisfaction in line with market benchmarks, fostering advocacy and leveraging customer relationships for references and testimonials
- Establish and maintain a customer satisfaction framework to capture structured feedback and drive ongoing service improvement
- Work closely with Delivery Management to ensure effective alignment between customer objectives and service delivery, facilitating swift resolution of any delivery or operational issues
- Leveraging customer relationships as needed for prospect references.
- Keeping customers informed of process and procedural changes.
- Comply with all confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times
- Ability to travel, when required
Required Experience:
- Experience in a customer facing services role (consulting or account management) that includes achieving customer retention targets and customer satisfaction
- Proven account management experience within Workday, Oracle, SAP, PeopleSoft, or similar ERP environments
- Demonstrated success in achieving sales quotas or SOV targets, driving renewals, and generating upsell or cross-sell growth within existing customer portfolios
- Experience in defining customer roadmaps, aligning technology and service opportunities with strategic business objectives
- Strong relationship management, communication, and problem-solving skills, with a proactive, customer-centric approach to engagement
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
