As the first line of defense for JPMorgan Chase & Co. (JPMC), Control Management protects and defends the firm against operational, regulatory, and reputational risk. While effectively managing risk, we meet our commitments to keep our clients’ money safe and act as a driving force behind the strategic priorities that will protect our business in an ever-changing landscape.
In this role you will be aligned to support Asset & Wealth Management’s Workplace Solutions and International Private Bank Solutions Control Management team. J.P. Morgan Workplace Solutions is an exciting new channel for acquiring and deepening relationships with clients. This tech and service-based offering features equity compensation administration powered by Global Shares, the fintech platform acquired by the firm two years ago, as well as education, executive services, and more. Workplace Solutions aims to empower employees to learn, do more, and put their equity awards to work toward their goals, while creating new business opportunities for the firm.
As a Control Manager - Vice President, your key responsibilities include:
- You will develop, enhance, and monitor the risk and control framework & enable strategic initiatives by providing risk and control design expertise and navigational assistance to help connect the dots across the line of business(es)
Advise and influence senior leaders / business executives on key decisions and major risk and control initiatives
Perform walkthroughs and assist lines of business with process mapping and risk identification, designing both the controls framework and individual controls, and testing the controls
Ensure operational practices are in compliance with relevant risk standards, policies, and regulations to maintain an effective control environment with ongoing monitoring and assessment of operational risk and control environment
Perform end-to-end issue/action plan workflow, including root cause analysis, and working with Workplace Solutions Business and other impacted stakeholders to develop action plans and milestones to address identified gaps, provide controls design guidance during execution of the action plans, validate completion of the action plans and any associated remediation
Identify meaningful metrics to inform on the health of the operational risk and control environment & manage projects and initiatives on risk & controls (e.g. awareness programs, risk expos, trainings, etc.)
Develop enhanced reporting for controls through use of automation & present findings and recommendations to Workplace Solutions Business, and other stakeholders.
Present regular updates to senior Workplace Solutions Business, Control Management Workplace Solutions, and other stakeholders related to the ongoing risk, control, and issue/action plan portfolio
Maintain strong engagement across multiple stakeholders and collaborate with local, regional & global stakeholders and stay abreast on risk and control agendas
Develop junior team members both formally and informally, including serving as a mentor to help them develop their risk management skills and domain knowledge
Required Qualifications/Skills:
- Bachelor’s degree or equivalent in Business Administration, Finance, Economics, Accounting or related field
- Extensive relevant experience in the financial services industry, process improvement, and / or risk management
- Proactive control and risk management mindset; ability to articulate control gaps and escalating issues to senior management
- Ability to successfully influence many different groups and individuals to deliver high quality and timely deliverables
- Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions
- Critical thinker, proactively seeks out best practices and constant improvement
- Strong, written and oral, communication and organizational skills
Preferred Qualifications:
- Experience with Banking/private banking, wealth management, and/or asset management processes, regulations, and associated risks with a focus on client onboarding, maintenance, and Anti-Money Laundering and Know Your Customer
- Experience with or as a regulator, internal or external audit, and/or compliance is a plus
- Familiarity with Internal Controls, including the three lines of defense model of internal controls
- Experience with Issues management governance and execution at a large financial institution
