Accounts Receivable and Credit Manager

Role Summary  

   We are seeking an experienced Accounts Receivable and Credit Manager to lead the organization's customer receivables function and drive effective working capital management. The successful candidate will be responsible for overseeing credit governance, billing integrity, collections performance, customer account management, and process improvement initiatives that enhance cash flow while maintaining strong customer relationships.

   Working closely with Commercial, Finance and Supply Chain teams, the role will ensure efficient financial operations, minimize credit risk, and support continuous operational excellence across multiple business units.

Key Responsibilities  

• Develop and implement effective credit management strategies that support business growth while minimizing financial exposure.
  
• Review customer credit limits, payment trends, and risk profiles to support informed commercial decisions.
  
• Monitor outstanding receivables and implement proactive measures to improve debt recovery.
  
• Ensure compliance with internal credit policies and financial governance requirements.
  

Receivables & Cash Flow Management  

• Oversee the end-to-end receivables process to ensure timely collection of customer payments.
  
• Monitor aging reports and collection performance, implementing strategies to improve cash conversion.
  
• Coordinate resolution of overdue accounts while maintaining positive customer relationships.
  
• Support initiatives aimed at improving overall working capital performance.
  

Billing & Customer Account Management  

• Ensure billing processes are accurate, timely, and aligned with approved commercial agreements.
  
• Oversee customer account reconciliations and resolve invoice discrepancies efficiently.
  
• Partner with internal teams to investigate and resolve billing disputes and customer deductions.
  
• Promote accurate financial records through effective account maintenance.
  

Operational Excellence & Continuous Improvement  

• Identify opportunities to streamline receivables processes through automation and standardization.
  
• Recommend improvements that enhance operational efficiency and strengthen internal controls.
  
• Participate in finance transformation initiatives and support the implementation of best practices.
  
• Foster a culture of continuous improvement and operational excellence.
  

Performance Reporting & Financial Controls  

• Prepare and review periodic reports on receivables performance, collections, aging, and key financial indicators.
  
• Analyze trends and provide recommendations that improve business performance.
  
• Support month-end activities by ensuring accurate receivables reporting and reconciliation.
  
• Maintain strong financial controls and compliance with internal policies.
  

Stakeholder Collaboration  

• Build productive relationships with Commercial, Finance, Customer Service, Supply Chain, and other business functions.
  
• Provide expert guidance on customer receivables, collections, and credit-related matters.
  
• Collaborate with internal stakeholders to resolve operational challenges impacting customer payments.
  
• Support cross-functional initiatives that improve customer experience and financial performance.
  

Leadership & Team Development  

• Provide leadership, coaching, and direction to the receivables team.
  
• Establish clear performance expectations and support employee development.
  
• Encourage accountability, collaboration, and customer-focused service delivery.
  
• Build team capability through continuous learning and knowledge sharing.
  

• Bachelor's degree in finance, Accounting, Business Administration, Economics, or a related discipline.
  
• Professional certification (ACCA, CIMA, ICA, CPA, or equivalent) will be an added advantage.
  
• Minimum of 6 years' experience in Accounts Receivable, Credit Management, Commercial Finance, or Shared Services operations.
  
• Demonstrated experience leading finance operations or customer receivables teams.
  
• Experience within FMCG, manufacturing, or a fast-paced commercial environment is highly desirable.
  
• Working knowledge of ERP systems and financial reporting tools.