At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Bilingual Customer Service Representative? Globe Life is looking for a Bilingual Customer Service Representative to join the team!
In this role, you will be responsible for providing professional, responsive customer service to English and Spanish-speaking policyholders and agents. You will answer questions about insurance policies, process account requests, resolve customer concerns, and ensure accurate and timely service. You will also support daily operations and help maintain a positive customer experience through clear communication, attention to detail, and effective problem-solving.
This is a remote / work-from-home position.
What You Will Do:
- Respond to incoming calls, return calls, and answer emails from policyholders and agents in English and Spanish, providing accurate information and professional service.
- Address customer questions and concerns, research complaints, and identify appropriate solutions to resolve issues effectively.
- Process daily policyholder and agent requests, including policy account changes, with accuracy and attention to detail.
- Maintain knowledge of company insurance products, policies, procedures, and processing guidelines through ongoing training.
- Support daily department workflows by scanning, indexing, and organizing documents and requests in OnBase to ensure timely processing.
- Assist with preparing, distributing, and mailing customer correspondence generated by the Customer Service team.
- Monitor customer interactions and account activity for potential trends, issues, or fraudulent activity, and assist with agent practice investigations as needed.
- Conduct complaint research, follow up on outstanding issues, and support timely resolution.
- Complete assigned projects and additional departmental tasks within established deadlines.
What You Can Bring:
- A high school diploma or equivalent.
- One to two years of customer service experience.
- Strong verbal and written communication skills in both English and Spanish, with the ability to explain policy information and resolve customer concerns clearly and professionally.
- Excellent analytical and problem-solving skills, with strong attention to detail and a commitment to accuracy.
- Ability to manage multiple responsibilities, prioritize tasks, and consistently meet deadlines.
- Ability to work effectively under pressure while maintaining a positive, helpful, and professional attitude.
- Strong integrity, sound judgment, and the ability to maintain confidentiality when handling sensitive customer information.
- Ability to work independently while collaborating effectively with team members and supporting department goals.
- Proficiency in Microsoft Word and Excel is preferred.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
