Together we are Trusted to Serve Scotland.
Business Analyst
Are you interested in changing the way things are done? Do you have a passion for process mapping, requirements gathering, and benefits realisation? Do you have a curious mind and a knack for numbers and analysing business dependencies? If so, we want to hear from you.
What you will do
We are looking for a Business Analyst to join our Transformation Delivery Team. This is a fantastic opportunity for an outcome-focused individual with great problem-solving and communication skills to join us, where agile projects are delivered across the full lifecycle to required cost, timescale, and quality parameters. You will work closely with Scottish Water Transformation Delivery Teams linked to the Transformation Programme, supporting the delivery of projects and programmes of work.
In this role, you will engage directly with customers to gather, document, and prioritise change requests related to our publishing systems by conducting discovery sessions, interviews, and surveys to capture needs, pain points, and expectations. You will analyse existing publishing workflows, identify inefficiencies or bottlenecks, and propose optimised solutions, collaborating with technical teams to ensure that changes align with system capabilities and scalability needs. You will proactively provide updates to stakeholders, highlight risks, and manage changes to project scope. Your responsibilities will also include creating detailed business requirement documents, user stories, and process flow diagrams to clearly communicate customer needs, along with the standard operating procedures that sit behind them. You will maintain and update product documentation, ensuring that all changes are tracked and requirements met, while working closely with customers and technical teams to define testing and acceptance criteria.
You will support solution design and implementation by working with developers, project managers, and quality assurance teams to ensure solutions meet customer requirements and are delivered on time. This includes providing functional support during design, testing, and implementation phases, assisting in user acceptance testing, and verifying that deliverables meet expectations. Post-implementation, you will continue to support customers with training and troubleshooting, gathering feedback, analysing system performance, and recommending future improvements. You will also play a role in developing benefits realisation plans to ensure the benefits set out in business cases are achieved.
What you'll bring
To succeed, you must be able to manage large amounts of data in Excel, using pivot tables, creating graphs, and applying great attention to detail as a highly engaged team member who works naturally in an agile environment.
It would be advantageous to have an understanding of operational functions and experience in creating and maintaining Power BI reports. You should be self-motivated, possess excellent self-management skills, be an excellent communicator and team player, be open-minded and willing to learn, approach problems creatively, and work inclusively while scrutinising detail. You will have access to an extensive development plan including Lean, Agile, and BPMN2 training. The successful candidate must share our passion for transforming our business, have a strong understanding of transformation projects and business change processes, and demonstrate excellent people skills.
Looking out for you
We can offer you a challenging and rewarding experience, along with a focus on your work-life balance. The working days are Monday to Friday, and you will receive 38 days of holiday per year including public holidays, with the option to buy an additional five days. We offer paid time off to volunteer, family-friendly policies for adoption, maternity, and parental leave, and flexible working arrangements. For your future, we provide a defined benefit pension scheme, life assurance, and an annual company bonus, along with access to SW Splash rewards that can help you save money on holidays, bills, and shopping.
This role is Grade 6, with a starting salary of £36,410 for new joiners, progressing through to a maximum of £46,990 based on performance. Applications will be accepted until midnight on 28 August 2025.
All job offers are conditional and subject to pre-employment screening, including referencing, criminal record checks, and licence checks, which are conducted on our behalf by a third party and must be completed before your start date. These checks will only begin once you have accepted an offer.
A few final things worth knowing…
Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!
Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.
As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.
Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.
We’re here to help. Ask us anything at [email protected]
