We are on the hunt for an experienced, detail-oriented Business Analyst to join our energetic Service Delivery Team in Madrid. You will be instrumental in evaluating as-is business processes with in-country stakeholders, conducting data analysis, defining requirements, and collaborating to deliver innovative to-be solutions for improved operational, and work efficiency. ( 12-month job Opportunity)
AI-First Role — Core Capability Requirement
This role requires demonstrated, hands-on proficiency in AI tool usage and prompt engineering. The ability to construct precise, effective prompts for large language models (e.g. Claude, Microsoft Copilot, GPT-4) and to combine those outputs with Python-based data analysis is central to the job.
Responsibilities
Map and document current (as-is) business processes using structured workflow diagrams, BPMN notation and process narratives, in collaboration with in-country operations stakeholders
Conduct quantitative and qualitative data analysis using Python and Excel to identify inefficiencies, root causes and improvement opportunities
Leverage AI tools — including large language model (LLM) interfaces such as Claude, Microsoft Copilot and equivalent platforms — to accelerate requirements gathering, process documentation, gap analysis and solution design
Design, construct and maintain a prompt library: well-engineered, tested and versioned AI prompts that encode business logic for repeatable analytical and operational tasks (document summarisation, data profiling, requirements drafting, root cause synthesis)
Design future-state (to-be) processes and validate them with stakeholders before handover to IT or operations delivery teams
Build and maintain Python scripts for data extraction, transformation and reporting to support ongoing process performance measurement and KPI tracking
Define, baseline and monitor KPI and metrics frameworks to measure the impact of improvement projects and report findings to the Continuous Improvement Manager
Produce clear, structured requirements documentation — Business Requirements Documents (BRDs), user stories, process specifications — suitable for IT or delivery team consumption
Liaise with country stakeholders to gather requirements, validate process outputs and support change management activities
Support the Continuous Improvement Manager and Business Solutions lead in maintaining and executing the improvement pipeline; flag blockers and escalate risks proactively
Identify and communicate automation opportunities where Python scripting or AI tooling can eliminate manual, repetitive work
Stay current with developments in AI productivity tools relevant to operations and process improvement; bring forward practical adoption proposals
Qualifications
Requirements
Python proficiency: demonstrated hands-on experience using Python for data analysis, ability to write, read and adapt scripts without supervision
AI prompt engineering: proven ability to construct, iterate and document prompts for large language models (Claude, GPT-4, Microsoft Copilot or equivalent) to produce analytical outputs, automate documentation generation and accelerate requirements work
- Bachelor’s degree in Business, Economics, Finance, or related field.
- 3+ years as a Business Analyst or similar role.
- Advanced English; Spanish and other European languages are a plus.
- Insurance experience preferred.
- Strong skills in data analysis, research, statistics, and process improvement.
- High proficiency in Excel and PowerPoint. Experience working with AI is a plus.
- Excellent collaboration, communication, and presentation skills.
- Autonomous worker, with critical thinking.
Practical experience using AI productivity tools in a professional setting (Microsoft Copilot, Claude, ChatGPT or equivalent) as part of daily workflow — not experimental or incidental use
Strong data analysis skills; advanced Excel proficiency required; Power BI or equivalent BI tooling desirable
Experience producing formal process documentation (as-is/to-be maps, BRDs, user stories, BPMN diagrams)
What we offer in return:
32 days of vacation a year
2 days working from home option + additional flexible days
Entry time flexibility
- Life and accident insurance
- Meal allowance
- Pension plan
- Stock Purchase plan
- Flexible compensation scheme
Wellhub
- Employee assistance program
- Comprehensive Learning & Development offer
Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Chubb Spain must be legally authorized to work in Spain.
