Claims Fraud Investigator (Motor)

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A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way.

A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change.

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Move our mission, and your career, forward.

We defend Marshmallow against fraudulent activity and help protect the company! Fraudulent claims can result in us losing money, which can drive up the premium prices for all of the other customers. We’re here to stop that, making sure Marshmallow remains affordable and accessible for everyone. We’re looking for a Claims Fraud Investigator to play a key part in making sure that we deliver a top service for our customers.

• Manage the investigation of fraud claims from referral to conclusion across a variety of fraud types

• Making accurate liability and indemnity decisions

• Liaise directly with our partners to drive quality investigation outcomes

• Communicate and negotiate claims with claimants and their representatives, protecting the company’s position

• Work closely with our Claims Fraud Intelligence team to improve fraud defences and spot trends

• Act as a point of contact to the wider business on matters relating to Claims Fraud

• Assist with training, demonstrations and presentations to wider claims teams

• Proactively identify opportunities to refine our processes and tools to faster spot fraud to protect our innocent customers

• You highly organised and can be relied upon to get things done

• You have an investigative mindset with strong attention to detail and accuracy

• You enjoy working in a high growth environment and are adaptable to change

• You make good judgements and can work under pressure

• You are a self-starter who likes to take ownership and contribute to improvements

• You will be open to feedback and will be comfortable delivering feedback for continuous improvement

• A strong understanding of the different types of Motor Claims Fraud, including complex fraud types

• Familiarity with managing a portfolio of Suspected Fraud Claims from start to finish

• Experience of sending repudiations and decline letters, with confidence to defend those decisions

• You are commercially aware in your investigations

• Experience with claims that feature personal injury, credit hire and litigation

• Experience with Scottish claims is desirable

• Flexible working - Spend two days a month with your team in our new collaborative London office. 

• Competitive bonus scheme - designed to reward and recognise high performance 🌟

• Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰

• Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years 🏝️

• Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office 🛫

• Mental wellbeing support – Access therapy and mental health sessions through 

• Oliva 💚

• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓

• Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥

• Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)

• Tech scheme - Get the latest tech for less 🖥

Plus all the rest; 33 days holiday, pension, cycle to work scheme, monthly team socials and company-wide socials every month!

We break it up into 2 stages:

• Initial call with a member of our Talent Acquisition team (30 mins)

• A skill-based interview where you will discuss your previous experience also with a focus on our values, our culture and your motivations with our Claims Fraud Leads (60 minutes)

We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application

Please note we are not in a position to offer sponsorship and/or a visa for this position.

To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this!

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.