We have a new Business Analyst role available to support transformational projects across claims operations, collaborating closely with claims handlers, senior management, and cross-functional teams. The role requires a level of technical analysis and operational subject matter expertise, process optimisation, and strategic transformation. The Business Analyst will contribute to efficiency savings, solution design, and the development of sustainable claims process solutions.
Key Responsibilities:
- Write clear and comprehensive business requirements for transformation initiatives
- Project Delivery Support: Work closely with project managers and delivery teams to support testing, training, and implementation activities.
Build local process maps and conduct journey mapping to optimize internal processes and enhance the customer/claims experience
- Collaborate with claims handlers and stakeholders to analyse and optimise local processes and transformation strategies
- Maintain accurate reporting on efficiency gains, task allocation, and claims savings resulting from transformation initiatives
- Assist with solution design plans and determine if further discovery investigations are needed
- Build sustainable claims process solutions in cooperation with senior leaders
- Map and optimize internal processes to support target operating model (TOM) goals
- Engage with third parties and other functions to ensure operational synergies and lean processes
- Support feasibility studies to establish opportunities
- Work with EMEA teams on change management and process adoption.
- Maintain effective communication with all levels of management
- Quality & Compliance: Ensure analysis deliverables adhere to PMO frameworks, templates, and governance standards.
- Learning & Development: Actively seek coaching, feedback, and mentoring from Senior and Principal BAs to enhance professional growth and technical skillset.
- Continuous Improvement: Contribute to the evolution of BA tools and methodologies across the EMEA Claims PMO
- Professional experience in business analysis or project management, preferably with claims knowledge
- Experience in lean and 6-sigma methodologies
- Exposure to both Agile and Waterfall delivery environments.
- Experience with data analysis or visualization is an advantage
- Strong interpersonal and negotiation skills, with the ability to influence senior management
- Analytical thinking and excellent numerical understanding
- Ability to independently develop strategies and deliver ambitious goals
- Experience working in international insurance and matrix structures
- Fluent in English; other languages are an advantage
- Willingness to travel as required (approx. 10%)
- Commitment to integrity, client focus, respect, excellence, and teamwork
We offer in return!
Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program.
Integrity. client focus. respect. excellence. teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
About Us
- Health insurance
- Dental insurance
- Tuition reimbursement
- A company-match 401(k) plan
- Disability insurance
- Life insurance
- Employee referral bonuses
Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.
