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About this role
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
As of 31 December 2024, the firm managed approximately $11.6 trillion in assets on behalf of investors worldwide. With 89 offices in 38 countries, BlackRock is a truly global firm that can combine the benefits of worldwide reach with local service and relationships. We manage assets for clients in North and South America, Europe, Asia, Australia, the Middle East and Africa.
About Client Experience
Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:
Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Client Experience Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management
Team Overview
The Invoicing team sits within CX Operations and is responsible for servicing management and performance fee invoices for institutional separately managed accounts. The team covers the full invoicing lifecycle; from onboarding (implementation and maintenance), through to the creation and distribution of an invoice, and subsequent management and collection of debt.
Role and Responsibilities
- Set up, maintain and off-board client billing information accurately, timely and efficiently in billing systems to support proper revenue recognition and accurate and timely client invoice production, increasing the use of available tools, information and standard methodologies.
- Facilitate discussions and provide input to establish billing process for customized/complex fee arrangements through comprehensive hand-offs from contracting team to invoice production team.
- Serves as a subject matter specialist for fee onboarding, lead discussions, provide solutions and drive for better outcome, operational excellence and enhanced client service/experience.
- Provide timely response and quality resolution to internal and external clients inquiries.
- Proactively manage assignments/tasks, priorities and status with transparency and sense of urgency.
- Monitor dashboards and workflows for timely completion of team deliverables.
- Troubleshoot system errors/exceptions and address issues proactively using technology/data skills and seeking strategic solutions, rather than tactical fixes, where possible.
- Investigate and call out potential issues/errors to managers and make recommendations for remediation.
- Relationship building with partners.
- Support various projects and initiatives, including system implementation, process and workflow enhancement efforts.
- Constantly evaluate systems, processes, risks and controls; Contribute feedback, innovations and standard methodologies to improve the accuracy, efficiency and effectiveness of our operational process and workflow.
- Support team and managers across a wide range of team activities and functions (e.g., metric reporting, regulatory compliance, audits)
Proficiencies & Experience
- Keen interest in client service and operational excellence with a preference of 1-3 years of financial services experience with focus on delivering quality client service and scalable operational process
- Exceptional written and verbal communication skills.
- Able to exercise sound judgment, collaborate and lead discussions with partners to deliver solutions, and to appropriately document next steps and conclusions.
- Outstanding work ethic and willingness to contribute beyond the scope of one’s role to achieve team and firm objectives.
- Excellent attention to detail, extremely accurate and well organized.
- Strong analytical and problem-solving skills with the ability to synthesize information, summarize issues and think creatively.
- Sharp control/risk mitigation mentality with ability to know when to call out issues.
- Able to follow, maintain, and create detailed operational procedure documentation.
- Ability to operate effectively and independently under tight deadlines in a fast-paced environment and to prioritize work with strong emphasis on time management.
- Proficiency in Microsoft Office, intermediate to advanced level data analytic skills such as SQL and Excel, a strong interest in and ability for learning new applications and technical skills.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
BlackRock Edinburgh, Scotland Office
Edinburgh, United Kingdom
