Customer Growth Business Analyst

Job Description
Come and be yourself with us!
Being a Bobber means bringing your whole self to work-whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here.
About Us:
HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we've supported over 4,000 companies worldwide, including names like Fulham FC, and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees, who we affectionately call "Bobbers."
About the role:
As a Customer Growth Business Analyst, you will play a pivotal role in driving revenue expansion by analyzing customer behaviors, uncovering growth opportunities, and enabling data-driven decision-making. You will collaborate with Strategy, Customer, Product, and Finance teams to translate insights into strategies
that deliver sustainable growth and enhance customer lifetime value.
Job Requirements

• Bachelor's degree in Business, Finance, Economics, Data Analytics, or equivalent work experience.
• 2-3 years of experience as a Business Analyst in the B2B SaaS industry, preferably in Customer Growth, Revenue Analytics, or Product Analytics.
• Experience in working with AI platforms on a regular basis as thought partners, solution expertise etc -Strong advantage
• Proficiency in data analysis tools (e.g., Snowflake, Tableau, Looker, Excel) with the ability to write and optimize SQL queries, build dashboards, and automate reporting.
• Strong knowledge of Salesforce and customer data platforms.
• Familiarity with growth frameworks, TAM analysis, forecasting models, and cohort analytics.
• Excellent analytical, problem-solving, and critical thinking skills with a strong business orientation.
• Strong communication skills with the ability to present complex data in a clear and actionable way.

Job Responsibilities
What will you do?

• Reporting Infrastructure: Build and maintain dashboards to monitor key
  growth KPIs, including pipeline velocity, lead conversion, TAM analysis, LTV,
  upsell performance, and renewal rates, with associated documentation to
  ensure consistency and scalability.
• Deliver Clear, Actionable Insights: Translate complex data into
  compelling stories and recommendations using dashboards and visualization
  tools.
• Uncover Growth Drivers: Perform cohort and segmentation analysis to
  surface customer behaviors, expansion trends, and the levers that create the
  most value.
• Shape Strategic Planning: Build and support forecasting models and TAM
  analysis that guide leadership on growth opportunities and resource
  allocation.
• Optimize the Customer Journey: Map and evaluate the end to end journey
  to identify drop off points, expansion opportunities, and areas where
  processes can be refined.
• Scale Operational Excellence: Drive scalable process improvements with
  cross functional teams, while supporting reporting adoption through user
  guidance and enablement.
• Evolve How We Operate: Continuously improve reporting practices,
  planning processes, and operational productivity by adopting new analytical
  techniques and AI enabled tools.

Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Cash allowance for health insurance
• Annual vision allowance
• Annual Headspace subscription and wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day 1
• Work from home allowance - to get your home office set up!
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off and receive a special gift
• If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!

***Learn about HiBob's hybrid working model ***
BELONGING AT HIBOB
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.
We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you.
We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.