Leads the transformation of an L2 support organization into an engineering-led SRE function. Defines reliability standards for observability, SLOs, SLAs, incident management, alerting, and production readiness. Drives AI-assisted automation, self-service, toil reduction, and operational excellence while partnering with engineering and product teams to improve system reliability. Builds and develops a high-performing SRE organization, establishes operational KPIs, and advances platform resilience, scalability, and customer experience.
Position Summary...What you'll do...Role summary:
The Director of Software Engineering will lead the Data Ventures L2/SRE organization, transforming reactive production support into a proactive, engineering-led reliability function. This leader will define the reliability strategy across Data Ventures, establishing standards for observability, SLOs/SLAs, incident management, automation, and operational excellence. The role will partner with engineering and product teams to improve system reliability, reduce operational toil and recurring issues, and leverage AI-driven automation to modernize operations while building a high-performing SRE organization focused on ownership, scalability, continuous improvement, and customer experience.
About the team:
The Data Ventures SRE/L2 team is transforming from a traditional, reactive L2 support function into an engineering-led reliability organization. Our vision is to build a modern SRE/L2 model that combines strong customer and production support with proactive reliability engineering, observability, automation, and toil reduction. The team partners closely with engineering teams to resolve production issues while identifying systemic improvements that prevent recurrence. By leveraging AI-driven operations, self-service, and standardized reliability practices, we aim to reduce manual support, improve operational efficiency, and create a more resilient and scalable Data Ventures ecosystem.
What you'll do:
What you'll bring:
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-10735: The annual salary range for this position is $130,000.00 - $260,000.00
Sunnyvale, California US-11657: The annual salary range for this position is $169,000.00 - $338,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
Option 2: 8 years’ experience in software engineering or related area.
3 years' supervisory experience.Preferred Qualifications...
The Director of Software Engineering will lead the Data Ventures L2/SRE organization, transforming reactive production support into a proactive, engineering-led reliability function. This leader will define the reliability strategy across Data Ventures, establishing standards for observability, SLOs/SLAs, incident management, automation, and operational excellence. The role will partner with engineering and product teams to improve system reliability, reduce operational toil and recurring issues, and leverage AI-driven automation to modernize operations while building a high-performing SRE organization focused on ownership, scalability, continuous improvement, and customer experience.
About the team:
The Data Ventures SRE/L2 team is transforming from a traditional, reactive L2 support function into an engineering-led reliability organization. Our vision is to build a modern SRE/L2 model that combines strong customer and production support with proactive reliability engineering, observability, automation, and toil reduction. The team partners closely with engineering teams to resolve production issues while identifying systemic improvements that prevent recurrence. By leveraging AI-driven operations, self-service, and standardized reliability practices, we aim to reduce manual support, improve operational efficiency, and create a more resilient and scalable Data Ventures ecosystem.
What you'll do:
- Lead the transformation of Data Ventures L2 support into an engineering-led SRE/L2 organization.
- Define reliability standards across SLOs/SLAs, observability, incident management, alerting, and production readiness.
- Modernize operations through AI-assisted triage, automation, self-service, and systematic toil reduction.
- Partner with engineering teams to strengthen production ownership, eliminate recurring issues, and improve system reliability.
- Establish measurable reliability and operational KPIs to drive continuous improvement.
- Build and develop a high-performing SRE team with strong technical expertise and customer focus.
- Drive cross-functional initiatives to improve platform resilience, scalability, performance, and operational excellence.
What you'll bring:
- Proven engineering leadership experience building and leading high-performing SRE, production engineering, or platform teams.
- Deep understanding of reliability engineering, SLOs/SLAs, observability, incident management, resiliency, and production operations.
- Experience transforming reactive support models into proactive, automation-driven SRE practices.
- Strong expertise in DevOps, cloud platforms, monitoring, automation, and operational excellence.
- Ability to leverage AI and automation to improve triage, remediation, self-service, and reduce operational toil.
- Strong cross-functional leadership and stakeholder management across engineering, product, and business teams.
- Demonstrated ability to develop engineering talent and foster accountability, customer focus, continuous improvement, and technical excellence.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-10735: The annual salary range for this position is $130,000.00 - $260,000.00
Sunnyvale, California US-11657: The annual salary range for this position is $169,000.00 - $338,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 6 years’ experience in software engineering or related area.Option 2: 8 years’ experience in software engineering or related area.
3 years' supervisory experience.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Similar Jobs
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