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Act as NOC during shifts, monitor system health and logs, support Customer Support with technical issues, investigate and resolve frontend/backend (React/Node.js) problems, assist incident response and escalation, document incidents and handovers, and collaborate with SRE and dev teams to improve reliability.
Description
Helfy is looking for 6 junior Tech Operations Engineers to join our growing team in Tbilisi and help us keep our platform stable, healthy, and running 24/7.
As a Tech Operations Engineer, you will act as the NOC (Network Operations Center) while our SRE team is offline. You’ll support our Customer Support (CS) team with technical issues, monitor system health, investigate incidents, and solve problems quickly to ensure smooth operations around the clock.
Location: Kostava str. Tbilisi, Georgia (the job is on-site)
Schedule: 40 hours per week, scheduled across 8-hour shifts (morning, evening, night)
Responsibilities- Monitor system health, performance, logs, and alerts during your shift
- Act as the first technical point of contact for the Customer Support team
- Investigate and resolve technical issues reported by CS or detected via monitoring
- Debug backend and frontend issues (React + Node.js stack)
- Support incident response and ensure proper escalation when needed
- Identify recurring problems and propose long-term fixes
- Write clear technical notes and shift handover updates
- Collaborate with SRE and development teams to improve system reliability
- Maintain internal documentation for common issues and solutions
- Fluent English (team is international)
- 0-2 years of experience with React, Node.js, Express.js
- Knowledge of MySQL databases
- Experience with Next.js will be a plus
- Strong interest in software development
- A tech enthusiast with strong problem-solving mindset and determination to learn
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