Job Overview
As a KYC & Onboarding Analyst, you will support customers during the registration and verification process.
Your main focus will be to ensure onboarding is completed smoothly, accurately, and in line with regulatory requirements.
You will work closely with internal teams to resolve issues and improve the overall onboarding experience.
About Play North
We are a diverse and fast-growing online casino operator active in regulated markets with offices based in Malta, Estonia and The Netherlands. You can now join our dynamic, capable and enthusiastic team.
We are the people behind the global casino brands Pikakasino.com and Kansino.nl. We are licensed and regulated by the Malta Gaming Authority and Kansspelautoriteit in The Netherlands.
Due to the continued growth and success of our brands, we are now searching for more A class talents to join our mission to build the next iGaming giant.
Are you a self-motivated and dedicated person with an eye for detail? If you get kicks from new challenges in a top professional, yet easy-going and fun, work environment, then we are eager to hear from you!
Responsibilities:
- Review and verify customer documents in line with KYC and AML requirements
- Review and assess ID scan rejections and escalate complex cases appropriately
- Assist customers who experience issues during registration
- Follow up on incomplete registrations (email/calls where required)
- Monitor onboarding queues, minimize delays and keep our customers informed about their next steps
- Stay up to date with onboarding procedures and regulatory updates
- Contribute to managing the KYC lifecycle
- Spot and report bugs or inefficiencies, identify gaps in processes
- Work closely with CS, P&F, AML, Product teams, other internal stakeholders and external providers when needed
Requirements:
- Fluent in the English and Dutch language.
- Strong attention to detail critical thinking, and a user-centered approach.
- Clear and professional communication skills
- Basic understanding of compliance, KYC, or regulated environments (preferred but not mandatory)
- Responsible, organized, and able to work independently
- Flexible to cover shifts including mornings, evenings, and weekends
What we offer
- A hybrid working model.
- Competitive salary based on experience and qualifications.
- Brand new offices.
- Private parking.
- Private Health insurance.
- Wellness allowance up to €600 per year.
- Employee assistance program with Richmond Foundation.
- Birthday wishes with something special.
- Office lunches and daily nibbles such as fresh fruit and healthy snacks.
- Meal allowance.
- Lots of great company discounts.
"By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy, which can be accessed by clicking here. Where you have not granted consent to retain your data in our talent pool, we will, in cases where the recruitment process did not lead to employment with Play North, retain your personal data for a period not exceeding six months in order to, among other things, enable us to manage potential disputes or store data about your talents for near future opportunities. Once this retention period has elapsed, your data will be deleted. You have a right to object to this additional 6 months-period of processing by explaining the reasons why we should not process your personal data to our Data Protection Officer at [email protected]".
