Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.
About the role :
We are looking for a skilled and motivated Business Analyst to support a key Service Transition initiative in Aberdeen. This role will be instrumental in analysing current IT services, gathering requirements, and supporting the design of future operating models.
Responsibilities :
- Lead structured discovery exercises to map and analyse existing IT processes, services, and dependencies.
- Gather, document, and validate business and technical requirements from a range of stakeholders.
- Facilitate workshops, interviews, and meetings to elicit requirements and drive consensus.
- Analyse and validate SLAs, KPIs, and operational risks to ensure alignment with business needs.
- Produce clear, actionable reports and documentation, including process maps, RACI matrices, and governance frameworks.
- Support the design and implementation of unified service management plans and operating models.
- Contribute to the development and continuous improvement of business processes, identifying opportunities for optimisation and innovation.
- Collaborate with the Technical Design Authority (TDA) and technical leads to ensure solutions align with strategic IT roadmaps.
- Translate business requirements into functional and non-functional specifications for technical teams.
- Support project delivery by tracking progress, managing risks, and ensuring deliverables meet stakeholder expectations.
- Present findings and recommendations to both technical and non-technical audiences.
Requirements
- Proven experience as a Business Analyst in IT service transition, transformation, or managed service environments.
- Strong analytical, documentation, and stakeholder engagement skills.
- Experience with requirements gathering, process mapping, and business process improvement.
- Ability to facilitate workshops and lead stakeholder interviews.
- Familiarity with ITIL, service management frameworks, and governance best practices.
- Excellent communication skills, with the ability to present complex information clearly and concisely.
- Proactive, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Benefits
At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.
We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:
Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.
A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…..
At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.
If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
