Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe’re looking for a Senior Product Operations Manager to join our growing Global Products Operations Team in London. This role is a unique opportunity to have an impact on Wise’s mission, grow as a product operations leader and empower millions more people with instant, borderless money.
Product Ops is a small team of specialists at Wise. Their focus is the machine (people & processes) which builds our product. We have 120+ autonomous product teams, organised into 27 squads and 5 tribes. Our product teams are cross functional and made up of some of the best engineers, product managers, analysts, designers, data scientists & researchers on the planet.
About the Role
You will act as a key member of the Central Product Operations team which focuses on central processes, rituals and rhythms of the product organisation. You will collaborate with stakeholders across cross-functional teams to improve operational solutions and processes.
What this will involve:
- Own key central initiatives such as the Central Product Plan and find ways to continuously integrate company wide processes.
- Deliver multiple cross functional programs within the organisation to ensure operational excellence and product governance.
- Provide guidance, lead cross functional teams and facilitate collaboration.
- Driving strategy and execution through strategic planning of processes with the objective to increase delivery speed and business value.
- Understanding problem areas and identifying opportunities where scalable processes can support overall business growth.
- Managing stakeholder requirements and overseeing initiatives from conception to implementation and delivery.
A bit about you:
- 8+ years of experience from leading operational practices in fast growing technology companies working closely with technical teams.
- You understand the bigger picture, are analytical, and can quickly assess, break down and prioritise problems / opportunities.
- Strong communicator with a background in working with stakeholders in multiple teams and building relationships.
- Demonstrate a problem solving attitude, with the ability to use data to drive business decisions.
- Experience in working in a fast-growing technology driven environment.
- Navigating ambiguity and have the ability to exercise sound judgment and decision-making abilities
- Understand the importance of providing clear rationales for teams and excel in doing so.
- Data informed, organised and processed driven.
- Collaborative and open minded and thrive in fast changing environment
- Ambitions to learn and grow, and to help others do the same.
Nice to have:
- Previous experience of financial institutions, product management, program management, compliance or governance.
- Previous exposure to strategy and/or change management.
- Have experience working with JIRA beyond the basic use case.
This role will give you the opportunity to
- Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls.
- Get amazing exposure to the full breadth and depth of our product while working with a group of strong and dedicated product managers, engineers, analysts, and operations.
- Help shape key central processes, rituals and rhythms across the company to get closer to our Mission.
- Work with a highly curious, brilliant and motivated team from different backgrounds
- Be part of our mission to make money without borders the new normal.
We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you. We believe that diverse teams build better products, so we’d especially love to hear from you if you’re from an under-represented demographic.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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